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For Companies At a Glance
- Tasks: Enhance IT service management and optimise processes for superior service delivery.
- Company: Join Nscale, a leader in GPU cloud technology for AI innovation.
- Benefits: Collaborative environment, growth opportunities, and a commitment to diversity and inclusion.
- Why this job: Be at the forefront of AI and high-performance computing while driving impactful change.
- Qualifications: ITIL certification and experience in managing ITSM processes in customer-focused environments.
- Other info: Dynamic workplace with a focus on continuous improvement and operational excellence.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Nscale
Nscale is the GPU cloud engineered for AI. We provide cost‑effective, high‑performance infrastructure for AI start‑ups and large enterprise customers. Nscale enables AI‑focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.
About The Role
The Senior Service Manager will enhance Nscale's ITSM capabilities, governing and optimizing key processes. This role drives best practices, continuous improvement, and performance measurement, ultimately improving service quality, operational efficiency, and contributing to Nscale's strategic goals through excellent IT service delivery.
What You’ll Be Doing
- Facilitate governance meetings, for example Availability Roadmap Planning, Problem Review Forums, Change Advisory Board, to ensure effective operation of the process.
- Work closely with the Nscale teams to refine and manage the process, supporting tools and outcomes, which are aligned to ITIL and Nscale’s Service Management framework.
- Provide trend analysis and high‑level reporting for business visibility.
- Coach, guide and train virtual teams accordingly to support better ways of working.
- Continually improve your areas of responsibilities to improve efficiency and allow working at scale.
- Establish and maintain a robust service reporting framework and regularly update stakeholders on service performance to increase customer satisfaction.
- Utilise data‑driven insights to inform decision‑making and drive continuous improvement efforts.
- Develop and maintain service level agreements (SLAs) and operational level agreements (OLAs), ensuring they accurately reflect customer requirements and are consistently met or exceeded.
About You
- Certified ITIL professional with practical experience of managing ITSM processes in a busy Customer Service environment.
- Broad IT experience with a clear link to customer focus.
- Ability to maintain up‑to‑date knowledge of Nscale products.
- Demonstrated ability to communicate and influence credibly at all levels of Nscale and Nscale’s customers using a data‑driven approach.
- Ability to prioritise, multi‑task, and perform effectively within clear timelines.
- Familiarity with and an interest in learning other internal tools to work efficiently to extract the necessary insights and metrics.
- Familiarity with hybrid cloud/HPC/Datacentre environments.
What We Can Offer You
Opportunity to work at the forefront of AI and high‑performance computing innovation. A collaborative and dynamic work environment with growth and development opportunities.
At Nscale, we are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio‑economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.
The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.
Senior Service Manager employer: Nscale
Contact Detail:
Nscale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Manager
✨Tip Number 1
Network like a pro! Reach out to current or former Nscale employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Service Manager role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for those interviews by diving deep into Nscale's culture and values. They thrive on innovation and accountability, so think of examples from your past where you've demonstrated these traits. Show them you're not just a fit for the role, but for the team!
✨Tip Number 3
Don’t forget to showcase your ITIL expertise! Be ready to discuss how you've improved ITSM processes in previous roles. Use data-driven examples to illustrate your impact on service quality and operational efficiency—this will resonate with Nscale’s focus on performance measurement.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Nscale team. Let’s get you on board!
We think you need these skills to ace Senior Service Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with ITSM processes and customer service. We want to see how your skills align with our needs at Nscale, so don’t hold back on showcasing your relevant achievements!
Show Your Passion for AI: Let us know why you’re excited about working in the AI space! Share any projects or experiences that demonstrate your enthusiasm for high-performance computing and how you can contribute to our mission at Nscale.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This will help us quickly see why you’d be a great fit for the Senior Service Manager role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Nscale
✨Know Your ITIL Inside Out
As a Senior Service Manager, you'll need to demonstrate your ITIL expertise. Brush up on the key principles and processes of ITIL, especially those relevant to service management. Be ready to discuss how you've applied these in previous roles to drive improvements.
✨Showcase Your Data-Driven Decision Making
Nscale values data-driven insights, so come prepared with examples of how you've used data to inform decisions in past projects. Highlight specific metrics or trends you've analysed and how they led to improved service delivery or operational efficiency.
✨Emphasise Collaboration and Communication Skills
This role involves working closely with various teams, so be sure to highlight your experience in facilitating governance meetings and coaching virtual teams. Share examples of how you've built trust and transparency in your previous roles to foster a collaborative environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage multiple priorities. Think of situations where you had to balance competing demands or resolve conflicts, and be ready to explain your thought process and outcomes.
