Senior Technical Product Manager, Observability in London

About Nscale

Nscale is taking on the hyperscalers by building a vertically integrated GenAI cloud platform. We own the data centres, software, and applications that power today's AI stack using sustainable technology solutions. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. Collaboration is key, and we work together swiftly and respectfully, embracing adaptability and resilience in all we do.

About the role

Technical Product Managers at Nscale own the definition, delivery, and ongoing evolution of a slice of the Nscale platform, partnering with engineering, design, and go-to-market to turn customer and operational problems into shippable outcomes. As a Senior Technical Product Manager for Deployments, you own the tooling that turns a signed contract into live GPU capacity: automating LLD generation from HLD, predicting delivery risk before it becomes a slip, and standardising how every deployment is planned and executed. You partner daily with Design Engineering, Project Controls, Deployment PMs, Data Centre Operations, and Fleet Software to replace spreadsheets, Visio diagrams, and tribal knowledge with a control plane that makes on-time, on-spec delivery the default. You own a major product area and drive multi-quarter initiatives that move design cycle time, schedule adherence, and time-to-RFS across our global fleet.

What you'll be doing

• Own the roadmap for Nscale's deployment tooling: automated design generation, a predictive delivery control tower, and a standardised deployment blueprint.
• With Design Engineering, build systems that auto-generate LLD artifacts — Floor Layout, DH Layout, Rack Elevation, BE & FE Network Design, Cable Tray Layout — from HLD inputs.
• With Project Controls, build a control tower that models milestone need-by dates relative to material docking and flags planned-vs-actual slips on design completion, PO placement, and RFS DC readiness via RAG indicators.
• With Deployment PMs, build the blueprint that auto-generates on contract signing, encodes task sequencing and dependencies, and lets PMs manage exceptions instead of rebuilding plans per site.
• Shadow design reviews, deployment stand-ups, and site bring-ups to turn recurring manual effort and handoff friction into platform capabilities.
• Define and drive the metrics that matter: design cycle time, schedule adherence, time-to-RFS, on-time milestone %, rework rate, forecast accuracy.
• Partner with engineering on architecture across DCIM, network design, provisioning, ERP/PO, and scheduling integrations.
• Turn slip reviews and post-deployment retros into product commitments so the same class of delay doesn't recur.
• Mentor junior PMs and raise the bar for PRDs, reviews, and product decisions across the team.

What you need

• 5–8 years in product management, with a track record owning significant areas in infrastructure, platform, project controls, or operations-facing products.
• Strong technical fluency: you can lead architecture and trade-off discussions across design automation, workflow/orchestration engines, and DCIM/network/ERP integrations.
• Experience building for operators and delivery teams (design engineers, project controllers, PMs, SREs, DC technicians) and a genuine appetite for their workflows.
• A record of moving ambiguous operational problems to shipped outcomes that measurably improve predictability, cycle time, or standardisation.
• Excellent written and verbal communication across engineers, operators, and executives.

Nice to haves

• Degree in CS or engineering, or prior experience as an engineer, design engineer, or project controls practitioner.
• Hands-on background in data centre deployment, bare-metal provisioning, network design automation, or capital project delivery.
• DCIM and design tooling: Sunbird, Nlyte, Hyperview, Device42, NetBox, Nautobot, RackTables, or openDCIM — especially for auto-generating rack elevations, floor layouts, and cable/tray docs.
• Network fabric automation: Juniper Apstra / Data Center Director, Cisco NSO, Arista CloudVision, or in-house HLD→LLD stacks.
• Bare-metal provisioning: OpenStack Ironic, MAAS, Tinkerbell, or similar.
• Project controls and control-tower tooling: Oracle Primavera P6 / Cloud / Unifier, Microsoft Project, Smartsheet, or purpose-built delivery control towers.
• ITSM: Jira Service Management, ServiceNow, Zendesk, or Freshservice.
• Observability: Grafana, Prometheus, or Datadog — ideally with KPIs and dashboards for delivery programs.
• Familiarity with GPU / accelerated compute, data centre operations, or hyperscaler-style deployment at scale.
• Experience in high-growth environments where the product is being built alongside the fleet.

Join Nscale as we build a world-class AI cloud platform. If you're excited about owning the software that turns contracts into live GPU capacity, we'd love to hear from you!

At Nscale, we are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know.

The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.