At a Glance
- Tasks: Lead and manage AI data centre operations, ensuring optimal performance and reliability.
- Company: Nscale, a cutting-edge GPU cloud provider for AI innovation.
- Benefits: Shape the future of AI infrastructure with real ownership and impact.
- Other info: Inclusive workplace encouraging diverse applications and continuous learning.
- Why this job: Join a dynamic team driving innovation in AI technology and sustainability.
- Qualifications: 5+ years in data centre management and strong leadership skills required.
The predicted salary is between 63000 - 77000 £ per year.
About Nscale
Nscale is the GPU cloud engineered for AI.
We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers.
Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development.
Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.
About Nscale
Nscale is the GPU cloud engineered for AI.
We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers.
Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development.
Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.
At Nscale, our Operations team plays a critical role in maintaining service availability, driving service reliability and rapid response to customer tickets
We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency.
As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work.
If you join our team, you’ll be contributing to building the technology that powers the future.
About The Role
We are looking for an experienced Team Lead to take overall responsibility for the devices and infrastructure in our AI Data Center.
The Infrastructure Operations Manager will ensure operational excellence, oversee personnel, maintain critical infrastructure, and meet client-driven SLA and KPI requirements.
Reporting to the Head of Infrastructure Operations, this role involves close collaboration with internal teams, clients, and external vendors.
It also includes on-call duties and occasional travel to other sites as business needs arise.
- What You’ll Be Doing
- Site & Infrastructure Management
- Overall accountability for all devices, systems, and infrastructure at the data center.
- Ensure 24/7 operational reliability and optimal performance for high-performance AI workloads.
- Monitor and manage power, cooling, and environmental conditions, addressing any operational risks proactively.
- Oversee installation, configuration, and maintenance of HPC and GPU systems.
- Team Leadership & Development
- Lead and mentor a team of engineers, technicians, and support staff.
- Provide training and guidance to junior staff, ensuring the team is equipped to manage site operations effectively.
- Plan and manage shift schedules to guarantee continuous coverage and on-call availability.
- Client & Vendor Relations
- Serve as the primary POC for clients, providing regular reporting on site SLA and KPI’s
- Collaborate with vendors and contractors to manage procurement, repairs, and upgrades.
- Build and maintain strong relationships to ensure smooth operation and project delivery.
- Inventory & Resource Management
- Manage spare parts inventory, ensuring sufficient stock levels to minimize downtime during repairs or upgrades.
- Track usage and coordinate procurement to avoid supply shortages.
- Technical Expertise
- Maintain a strong working knowledge of HPC and GPU installations, including hardware configuration, network architecture, and performance optimization.
- Troubleshoot and resolve technical issues, escalating complex problems when necessary.
- Stay updated on emerging trends and technologies in AI and HPC infrastructure.
- Operational Monitoring & Reporting
- Implement and manage tools to monitor data center performance and resource utilization.
- Prepare detailed reports for senior management and clients on performance metrics, downtime, and operational efficiency.
- Propose and implement improvements to enhance reliability, scalability, and cost-effectiveness.
About You
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 5+ years of experience managing data centers, particularly in HPC and GPU environments.
- Proven leadership skills with experience managing and developing teams.
- Technical expertise in HPC, GPU deployment, and associated hardware/software solutions.
- Strong understanding of power, cooling, and environmental systems in data centers.
- Excellent client-facing communication and reporting skills.
- Experience with inventory and spare parts management.
- Nice To Have
- Certifications in data center management (e. g., CDCP, CDCS, or similar).
- Hands-on experience with NVIDIA GPUs, CUDA, and AI frameworks.
- Familiarity with hybrid cloud/HPC environments.
Work Environment & Requirements
- Based on-site at the data center with occasional travel to other locations as required.
- Participate in an on-call rotation to respond to urgent operational issues.
- Commitment to continuous learning to stay ahead of evolving technologies and standards.
- What We Can Offer You
You’ll have the opportunity to help shape the operating standards behind a next-generation AI cloud platform, working on complex infrastructure challenges with real ownership and impact.
This is a chance to play a meaningful role in scaling high-performance, sustainable data centre operations in a fast-moving environment.
Equal Opportunities Statement
At Nscale, we are committed to fostering an inclusive, diverse, and equitable workplace.
We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities.
We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
If there’s anything we can do to accommodate your specific situation, please let us know.
For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.
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Infrastructure Operations Manager (London) employer: Nscale
At Nscale, we pride ourselves on fostering a culture of relentless innovation and accountability, making us an exceptional employer for those looking to make a meaningful impact in the AI sector. Our collaborative environment encourages personal growth and offers tailored progression plans, ensuring that every team member can thrive while contributing to cutting-edge technology. With a highly competitive compensation package and a commitment to human-first flexibility, Nscale is the ideal place for passionate individuals ready to shape the future of AI.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Operations Manager (London)
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Infrastructure Operations Manager (London) role you’re after at Nscale.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Nscale a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Nscale.
✨Apply Through Company Websites
When you spot a role like Infrastructure Operations Manager (London) at Nscale, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Infrastructure Operations Manager (London)
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Infrastructure Operations Manager (London), it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Nscale a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Nscale specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Nscale
✨Brush Up on Core Engineering Principles
Before heading into the interview with Nscale, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Nscale want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
