At a Glance
- Tasks: Lead and manage AI Data Center operations, ensuring optimal performance and reliability.
- Company: Join Nscale, a cutting-edge GPU cloud provider for AI innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Shape the future of AI infrastructure while making a real impact.
- Qualifications: 5+ years in data centre management with strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
About Nscale
Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers.
Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development.
Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.
At Nscale, our Operations team plays a critical role in maintaining service availability, driving service reliability and rapid response to customer tickets
We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency.
As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work.
If you join our team, you’ll be contributing to building the technology that powers the future.
About The Role
We are looking for an experienced Team Lead to take overall responsibility for the devices and infrastructure in our AI Data Center.
The Infrastructure Operations Manager will ensure operational excellence, oversee personnel, maintain critical infrastructure, and meet client-driven SLA and KPI requirements.
Reporting to the Head of Infrastructure Operations, this role involves close collaboration with internal teams, clients, and external vendors.
It also includes on-call duties and occasional travel to other sites as business needs arise.
- What You'll be Doing
- Site & Infrastructure Management
- Overall accountability for all devices, systems, and infrastructure at the data center.
- Ensure 24/7 operational reliability and optimal performance for high-performance AI workloads.
- Monitor and manage power, cooling, and environmental conditions, addressing any operational risks proactively.
- Oversee installation, configuration, and maintenance of HPC and GPU systems.
- Team Leadership & Development
- Lead and mentor a team of engineers, technicians, and support staff.
- Provide training and guidance to junior staff, ensuring the team is equipped to manage site operations effectively.
- Plan and manage shift schedules to guarantee continuous coverage and on-call availability.
- Client & Vendor Relations
- Serve as the primary POC for clients, providing regular reporting on site SLA and KPI’s
- Collaborate with vendors and contractors to manage procurement, repairs, and upgrades.
- Build and maintain strong relationships to ensure smooth operation and project delivery.
- Inventory & Resource Management
- Manage spare parts inventory, ensuring sufficient stock levels to minimize downtime during repairs or upgrades.
- Track usage and coordinate procurement to avoid supply shortages.
- Technical Expertise
- Maintain a strong working knowledge of HPC and GPU installations, including hardware configuration, network architecture, and performance optimization.
- Troubleshoot and resolve technical issues, escalating complex problems when necessary.
- Stay updated on emerging trends and technologies in AI and HPC infrastructure.
- Operational Monitoring & Reporting
- Implement and manage tools to monitor data center performance and resource utilization.
- Prepare detailed reports for senior management and clients on performance metrics, downtime, and operational efficiency.
- Propose and implement improvements to enhance reliability, scalability, and cost-effectiveness.
About You
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 5+ years of experience managing data centers , particularly in HPC and GPU environments.
- Proven leadership skills with experience managing and developing teams.
- Technical expertise in HPC, GPU deployment, and associated hardware/software solutions.
- Strong understanding of power, cooling, and environmental systems in data centers.
- Excellent client-facing communication and reporting skills.
- Experience with inventory and spare parts management.
Nice to Have
- Certifications in data center management (e. g., CDCP, CDCS, or similar).
- Hands-on experience with NVIDIA GPUs, CUDA, and AI frameworks.
- Familiarity with hybrid cloud/HPC environments.
Work Environment & Requirements
- Based on-site at the data center with occasional travel to other locations as required.
- Participate in an on-call rotation to respond to urgent operational issues.
- Commitment to continuous learning to stay ahead of evolving technologies and standards.
- What We Can Offer You
You’ll have the opportunity to help shape the operating standards behind a next-generation AI cloud platform, working on complex infrastructure challenges with real ownership and impact.
This is a chance to play a meaningful role in scaling high-performance, sustainable data centre operations in a fast-moving environment.
Equal Opportunities Statement
At Nscale, we are committed to fostering an inclusive, diverse, and equitable workplace.
We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities.
We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
If there’s anything we can do to accommodate your specific situation, please let us know.
For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice:
Here.
Infrastructure Operations Manager (London) employer: Nscale
At Nscale, we pride ourselves on fostering a culture of relentless innovation and accountability, making us an exceptional employer for those looking to make a meaningful impact in the AI sector. Our collaborative environment encourages personal growth and offers tailored progression plans, ensuring that every team member can thrive while contributing to cutting-edge technology. With a highly competitive compensation package and a commitment to human-first flexibility, Nscale is the ideal place for passionate individuals ready to shape the future of AI.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Operations Manager (London)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Nscale values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Nscale might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Nscale!
✨Direct Apply to Nscale
Let's not forget to apply directly through the Nscale website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Infrastructure Operations Manager (London)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Nscale.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Nscale. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Nscale
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
