At a Glance
- Tasks: Troubleshoot and repair computer systems while providing top-notch support to users.
- Company: Join NSC Global, a leading tech support provider with a vibrant culture.
- Benefits: Direct hire position with competitive pay and opportunities for growth.
- Other info: Dynamic work environment with potential for career advancement.
- Why this job: Make a real difference by helping users solve their tech issues every day.
- Qualifications: Experience in desktop support or related field; strong problem-solving skills required.
The predicted salary is between 33750 - 41250 £ per year.
Overview NSC Global is currently looking for a Desktop Support Engineer to join our growing company.
NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity.
Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications.
NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY.
Please review our website atwww. nscglobal. comfor more information on our organization.
POSITION : Desktop Support Engineer JOB TYPE : Direct Hire (W2) with NSC Global START DATE : IMMEDIATELY Responsibilities Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
Documents, maintains, upgrades or replaces hardware and software systems.
Supports and maintains user account information including rights, security and systems groups.
May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Familiar with a variety of the fields’ concepts, practices, and procedures.
Relies on experience and judgment to plan and accomplish goals.
Performs a variety of complicated tasks.
Typically reports to a project leader or manager.
A wide degree of creativity and latitude is expected.
Position Description : Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems.
Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position Qualifications Knowledge effective listening and team orientation.
Able to persuade, influence and negotiate with staff and vendors in critical situations.
Able to motivate others and work cooperatively in a group to achieve common goals.
Physical: Able to sit at a desk and grasp writing instruments.
Able to manipulate fingers to perform keyboard strokes on a computer.
Mobile between buildings.
Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa. #J-18808-Ljbffr
We’re Hiring: Desktop Support Engineer (Level 2) employer: NSC Global
NSC Global is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. Employees benefit from comprehensive training and development opportunities, ensuring continuous growth in their careers while working with cutting-edge technology. The company's commitment to operational simplicity and cost savings for world-class organizations fosters a culture of excellence and teamwork, making it a rewarding place to build a meaningful career.
