At a Glance
- Tasks: Provide hands-on IT support and troubleshoot tech issues for users.
- Company: Join a dynamic team in a leading tech environment.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Exciting chance to work with cutting-edge technology in a global setting.
- Why this job: Make a real difference by solving tech problems and supporting users daily.
- Qualifications: Experience in IT support, especially with Microsoft Intune and O365.
The predicted salary is between 30000 - 40000 £ per year.
The Onsite Support Engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support. In addition to standard IT desktop support experience, the candidate must have hands-on experience with Microsoft Intune (Autopilot) and O365 application support.
Responsibilities
- Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management.
- Windows Client Administration.
- Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
- Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
- Identify, log and resolve technical problems with software applications or network systems.
- Identify potential changes and system improvements to present to technical teams for consideration and implementation.
- Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
- Where required, administer, and resolve issues with associated end-user workstation network software products.
- Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
- Basic experience in supporting networks devices and servers in business environment.
- Ensure that work is carried out within agreed service levels.
- Explain and document technical issues in a clear way to technical teams, business stakeholders.
- Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc.
- Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills.
- Strong capabilities in Windows 10 / Windows 11 support, migration & Deployment.
- If necessary, liaise with third-party support and PC equipment vendors.
- Perform related duties consistent with the scope and intent of the position.
- Hands on Experience End to End Desktop/Laptop life cycle management.
- Experience and desire to work in a Global delivery environment.
- Communication and Analytical skills.
- Provide technical support to clients on-site, resolving hardware, software, and network issues.
- Install, configure, and maintain computer systems and related equipment.
- Diagnose and troubleshoot technical problems using analytical and problem-solving skills.
- Train and educate clients on how to use new technologies and software.
- Document technical issues and solutions for future reference.
- Maintain a positive and professional attitude while interacting with clients.
- Stay up to date with the latest technology trends and advancements.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (may not be required in all cases).
- Minimum 3 years of experience up to 5 years of experience, in technical support, preferably in an onsite environment.
- Strong understanding of computer hardware, software, and networking concepts.
- Excellent communication and interpersonal skills to build rapport with clients.
- Ability to work independently and solve problems effectively.
- Excellent time management and organizational skills.
- Valid driver's license and willingness to travel to client sites (preferred).
- Experience with specific industry-related technologies.
- Certifications in relevant technical fields (CompTIA A+, Network+, etc.).
Technical Experience
- The Tech-bar/OSS support member should have strong technical knowledge and hands–on experience on below technologies: Active Directory & its services, DHCP, DNS.
Information Technology Support Engineer in Ulverston employer: NSC Global
As an Information Technology Support Engineer, you will thrive in a dynamic work environment that values innovation and collaboration. Our company offers competitive benefits, a supportive work culture that encourages professional growth, and opportunities to work with cutting-edge technologies. Located in a vibrant area, we provide a unique chance to engage with diverse clients while enhancing your technical skills in a global delivery setting.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer in Ulverston
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NSC Global values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges NSC Global might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at NSC Global!
✨Direct Apply to NSC Global
Let's not forget to apply directly through the NSC Global website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Support Engineer in Ulverston
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NSC Global.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NSC Global. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NSC Global
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
