At a Glance
- Tasks: Provide top-notch IT support and manage incidents using ServiceNow.
- Company: Join a dynamic team in a leading tech environment.
- Benefits: Enjoy competitive pay, career growth, and hands-on experience.
- Other info: Great opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Make a real difference by supporting users and enhancing IT systems.
- Qualifications: Experience with IT support and knowledge of Microsoft systems required.
The predicted salary is between 38250 - 46750 £ per year.
Overview
The Onsite IT Support Engineer is responsible for providing end-user technical support, maintaining IT hardware and software, managing incidents and service requests through Service Now, and ensuring compliance with agreed Service Level Agreements (SLAs).
The role acts as the local IT presence for the site, supporting device refresh activities, user onboarding and offboarding, and providing remote hands and eyes support for infrastructure, server, and network teams.
Responsibilities
- Manage incidents, service requests, and tasks through Service Now.
- Ensure all tickets are updated accurately and resolved within agreed SLA targets.
- Provide onsite and remote support for desktops, laptops, printers, mobile devices, and peripherals.
- Coordinate and execute device refresh and replacement projects.
- Provision IT equipment, accounts, and system access for new starters.
- Execute offboarding procedures, including account deactivation, equipment recovery, and access removal.
- Provide remote hands and eyes support for server, network, and infrastructure teams.
- Assist with hardware installations, cable patching, rack and stack activities, and power cycling equipment.
- Coordinate with vendors and third-party support providers as required.
Qualifications
- Experience working with Service Now or similar ITSM platforms.
- Knowledge of ITIL-based service management processes.
- Strong understanding of Microsoft Windows Operating Systems.
- Experience supporting Microsoft 365 applications.
- Knowledge of desktop and laptop hardware troubleshooting.
- Basic understanding of networking concepts including TCP/IP, VPN, Wi‑Fi, and LAN connectivity.
- Familiarity with Active Directory, account administration, and access management.
- Preferred Qualifications
- 2+ years of IT support experience in an enterprise environment.
- ITIL Foundation Certification.
- Microsoft certifications or equivalent technical qualifications.
- Experience supporting manufacturing, corporate, or enterprise environments.
- Key Performance Indicators (KPIs)
- SLA compliance for incidents and service requests.
- Customer satisfaction and service quality.
- Device refresh completion rates.
- First-time fix and ticket resolution rates.
- Asset management accuracy.
- Timely onboarding and offboarding completion.
Reporting To
Regional LTS Lead
Work Location
Primarily based at customer sites within office and manufacturing environments, with occasional travel to a nearby satellite office located within the local area.
Employment Type
- Full-Time Onsite Support Role
Onsite Support Engineer Level 2 employer: Nsc Global
NSC Global is an exceptional employer located in the heart of London, offering a dynamic work environment that fosters collaboration and innovation. With a strong commitment to employee development, we provide ample opportunities for growth and advancement, alongside a comprehensive benefits package that prioritises wellbeing and engagement. Join us to be part of a supportive culture where your contributions are valued and you can make a meaningful impact on our workforce.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Support Engineer Level 2
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Nsc Global values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Nsc Global might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Nsc Global!
✨Direct Apply to Nsc Global
Let's not forget to apply directly through the Nsc Global website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Onsite Support Engineer Level 2
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Nsc Global.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Nsc Global. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Nsc Global
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
