At a Glance
- Tasks: Provide hands-on IT support and troubleshoot tech issues for users on-site.
- Company: Join a dynamic team focused on innovative technology solutions.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Other info: Great chance to grow your career in a fast-paced tech environment.
- Why this job: Make a real difference by helping users solve tech problems every day.
- Qualifications: Experience in IT support, especially with Microsoft Intune and O365.
The predicted salary is between 30000 - 40000 £ per year.
The Onsite Support Engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support. In addition to standard IT desktop support experience, the candidate must have hands-on experience with Microsoft Intune (Autopilot) and O365 application support.
Responsibilities
- Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management.
- Windows Client Administration.
- Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
- Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
- Identify, log and resolve technical problems with software applications or network systems.
- Identify potential changes and system improvements to present to technical teams for consideration and implementation.
- Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
- Where required, administer, and resolve issues with associated end-user workstation network software products.
- Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
- Basic experience in supporting networks devices and servers in business environment.
- Ensure that work is carried out within agreed service levels.
- Explain and document technical issues in a clear way to technical teams, business stakeholders.
- Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc.
- Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills.
- Strong capabilities in Windows 10 / Windows 11 support, migration & Deployment.
- If necessary, liaise with third-party support and PC equipment vendors.
- Perform related duties consistent with the scope and intent of the position.
- Hands on Experience End to End Desktop/Laptop life cycle management.
- Experience and desire to work in a Global delivery environment.
- Provide technical support to clients on-site, resolving hardware, software, and network issues.
- Install, configure, and maintain computer systems and related equipment.
- Diagnose and troubleshoot technical problems using analytical and problem-solving skills.
- Train and educate clients on how to use new technologies and software.
- Document technical issues and solutions for future reference.
- Maintain a positive and professional attitude while interacting with clients.
- Stay up to date with the latest technology trends and advancements.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (may not be required in all cases).
- Minimum 3 years of experience up to 5 years of experience, in technical support, preferably in an onsite environment.
- Strong understanding of computer hardware, software, and networking concepts.
- Excellent communication and interpersonal skills to build rapport with clients.
- Ability to work independently and solve problems effectively.
- Excellent time management and organizational skills.
- Valid driver's license and willingness to travel to client sites (preferred).
- Experience with specific industry-related technologies.
- Certifications in relevant technical fields (CompTIA A+, Network+, etc.).
Technical Experience
- Microsoft Client OS (Win 10, 11)
- Active Directory & its services, DHCP, DNS
- Print and File share services
- Hardware Break-fix
- Patch Management
IT Onsite Support Engineer in Lincoln employer: NSC Global
As an IT Onsite Support Engineer, you will thrive in a dynamic work environment that values innovation and collaboration. Our company offers competitive benefits, a supportive work culture that encourages professional growth, and opportunities to work with cutting-edge technologies. Located in a vibrant area, we provide a unique chance to engage with diverse clients while enhancing your technical skills and career trajectory.
StudySmarter Expert Advice🤫
We think this is how you could land IT Onsite Support Engineer in Lincoln
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend local meetups or tech events, and don’t be shy about introducing yourself. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with Microsoft Intune or O365, make sure to highlight that in conversations. Offer to demonstrate your troubleshooting skills or share past success stories when chatting with potential employers.
✨Tip Number 3
Don’t just apply for jobs; follow up! After submitting your application through our website, drop a quick email to the hiring manager expressing your enthusiasm. A little persistence can go a long way in making you stand out.
✨Tip Number 4
Prepare for interviews by brushing up on common technical questions related to desktop support and networking. Practice explaining complex issues in simple terms, as communication is key in this role. Remember, it’s not just about what you know, but how you convey it!
We think you need these skills to ace IT Onsite Support Engineer in Lincoln
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Onsite Support Engineer role. Highlight your hands-on experience with Microsoft Intune, O365, and any relevant technical support you've provided. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about end-user computing and how your experience aligns with our needs. Keep it friendly and professional – we love a good story!
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've diagnosed and resolved technical issues in the past. We’re all about proactive problem solvers who can think on their feet!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at NSC Global
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Intune, O365, and Windows operating systems. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting you've done in the past. This will show that you're not just familiar with the tools, but that you can effectively use them in real-world scenarios.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in previous roles. Think about times when you had to think on your feet or collaborate with others to solve a problem. This will demonstrate your analytical skills and ability to work under pressure.
✨Communicate Clearly and Confidently
Since you'll be interacting with clients and stakeholders, practice explaining technical concepts in simple terms. You might be asked to describe a complex issue, so being able to communicate clearly is key. Consider doing mock interviews with friends to refine your delivery.
✨Be Ready to Discuss Your Experience
Review your past experiences and be prepared to discuss them in detail. Highlight your time management skills, your ability to work independently, and any relevant certifications you hold. This will help the interviewers see how your background aligns with their needs.
