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For Companies At a Glance
- Tasks: Provide hands-on support and resolve technical issues for end-users.
- Company: Join NSC, a forward-thinking company gearing up for exciting projects.
- Benefits: Flexible work options and opportunities for professional growth await you.
- Other info: This is a future position, perfect for those considering a career change.
- Why this job: Be part of a dynamic team that values innovation and exceptional customer service.
- Qualifications: 2+ years of experience in desktop support with strong technical skills required.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We are gearing up for a project starting mid-2025 and are looking for candidates interested in joining NSC in the near future. If you are considering a change but are not ready yet, please review the job description below and apply online. We will contact you when we start recruitment activities.
The Desktop Support Engineer is responsible for providing end-user support, hands-on support, and collaborating with business users and stakeholders to ensure efficient support without impacting business operations. The role requires practical support experience.
Responsibilities
- Advise and present to one or more customer staff.
- Monitor and control daily service call activity, utilization, inventory levels, and service levels.
- Provide exceptional customer service.
- Demonstrate advanced knowledge in customer service aptitude.
- Resolve technical problems related to hardware, software, and connectivity.
- Troubleshoot customer issues while maintaining service levels for contact and resolution.
- Participate in configuring and supporting internal systems.
- Work effectively with logistics teams.
- Adhere to scheduled timings.
- Follow documented policies, procedures, and processes specific to the service.
- Document all customer interactions clearly and concisely within the appropriate CRM tool.
- Work effectively in a team environment.
- Maintain knowledge of industry advancements.
- Support installation and implementation of connectivity and high-end system products.
- Continuously improve service delivery.
- Manage time and resources to meet or exceed expectations.
Qualifications
Work Experience: Over 24 months.
Sound knowledge of:
- English (written and verbal)
- Advanced knowledge of computer hardware
- Advanced knowledge of common software applications
- Advanced knowledge of Microsoft operating systems
- Proficient in printer hardware
- Proficient in configuring and troubleshooting networking, wireless, and VPN features of end-user devices
- Proficient in ticketing software
- Microsoft Office & Office 365 applications
- PC/Laptop hardware
- Peripherals including printers
- Mobile devices
Awareness of:
- Active Directory
- Exchange
- Apple OS
- Network and server hardware and components
IT qualifications may include:
- A+ Certification; OEM certifications such as Dell, HP, Lenovo, Lexmark, IBM, Server+ depending on assignment
- PC/Laptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) in desktop area
- Microsoft Office Specialist (MOS) certification
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Future position : Desktop Support Engineer employer: NSC Global
Contact Detail:
NSC Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Future position : Desktop Support Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in desktop support and IT service management. This will not only help you understand the role better but also show us that you're proactive and engaged in your field.
✨Tip Number 2
Network with current or former Desktop Support Engineers. They can provide insights into the day-to-day responsibilities and challenges of the role, which can be invaluable during interviews.
✨Tip Number 3
Stay updated on the latest technologies and tools relevant to desktop support, such as ticketing systems and remote support software. Being knowledgeable about these can set you apart from other candidates.
✨Tip Number 4
Prepare to demonstrate your problem-solving skills through practical scenarios. We value candidates who can think on their feet and resolve issues efficiently, so be ready to showcase this ability.
We think you need these skills to ace Future position : Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, customer service, and technical troubleshooting. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific experiences where you've successfully resolved technical issues or improved service delivery.
Highlight Relevant Certifications: If you have any IT certifications like A+ or Microsoft Certified IT Professional, be sure to mention them prominently in your application. This will show your commitment to the field and enhance your credibility.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep you on their radar as they prepare for recruitment activities.
How to prepare for a job interview at NSC Global
✨Showcase Your Technical Skills
Make sure to highlight your advanced knowledge of computer hardware and software during the interview. Be prepared to discuss specific experiences where you successfully resolved technical issues, as this will demonstrate your practical support experience.
✨Emphasise Customer Service Experience
Since the role requires exceptional customer service skills, share examples of how you've provided outstanding support in previous positions. Discuss any challenges you faced and how you overcame them to maintain high service levels.
✨Familiarise Yourself with Relevant Tools
Be ready to talk about your experience with ticketing software and CRM tools. Understanding how to document customer interactions clearly and concisely is crucial, so mention any specific tools you've used in the past.
✨Demonstrate Team Collaboration
The role involves working effectively within a team environment. Prepare to discuss instances where you collaborated with colleagues or stakeholders to achieve common goals, showcasing your ability to work well with others.