At a Glance
- Tasks: Support customers and achieve sales targets while building strong relationships.
- Company: Join Rockwell Automation, a global leader in technology and innovation.
- Benefits: Enjoy competitive pay, wellness programmes, and opportunities for professional growth.
- Other info: Flexible hybrid work environment with a focus on diversity and inclusion.
- Why this job: Make a real impact by helping clients with essential services and solutions.
- Qualifications: GCSE Grade C in English & Maths; customer service experience is a plus.
The predicted salary is between 23850 - 29150 £ per year.
Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile.
With more than 28,000 employees who make the world better every day, we know we have something special.
Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!
Job Description
Lektronix is a Rockwell Automation Business, a complete solutions provider for industrial automation needs.
Providing the very best in technical excellence and customer service from anywhere in the world.
We are looking for
Customer Care Specialist for our Newry office.
As a
Customer Care Specialist, you will maintain our current customers and support the external salesperson in their role in adding to our customers.
Development of existing customer relationships will also be important to make sure that clients use Lektronix for all their spares and repairs needs.
As a Customer Care Specialist you will achieve agreed sales targets and ensure that each of the accounts is managed to make sure the potential of the area is reached month after month.
You will work side by side with external salespeople: their responsibility is to ensure that the new customers are added and supporting existing customers on a face-to-face basis.
You will report to Customer Service Team Leader and based in Newry.
You will work mainly on-site, with the flexibility to work in a hybrid arrangement.
Responsibilities - you will do
- Achieve sales targets and manage a geographical area to maximise its sales potential.
- Maintain customer relationships.
- Maintain relationships across Lektronix' key accounts.
- Satisfy customers with our services and manage their expectation levels.
- Assess and price all repair and supply jobs, taking into account individual customer's individual needs and future potential.
- Develop and maintain a database of existing and potential customers.
- Coordinate and follow-up on existing leads initiate contact, create new leads and bring on new customers.
- Communicate with customers, providing information on price and availability, delivery expectation, ability to expedite orders, delivery tracking.
- Provide regular information to assist management with decision-making, Make recommendations to management on business development activity.
- Assist with after sales queries, investigate customer complaints, and deal with them to the customers' satisfaction.
- Work with our workshops, escalating issues and relating feedback to customers
- Engage other Customer Services personnel, Regional Sales Managers and/or the Commercial Manager in the specific selling/approach for certain customers.
- Provide information to support management of the business to all levels.
- Identify main issues from information gathered.
- Act with highest integrity in all areas.
The Essential - you will have
- Minimum GCSE Grade C in both English & Mathematics.
Native or Fluent (C2) English .
The preferred - you might also have
- 1 year of Customer Service experience
- Cross selling products skills
- B2B Sales
- Key Account Management
- Microsoft Office experienced user
- Experience assisting customers through chat and email support in English.
- Experience providing detailed troubleshooting and resolutions to users to maintain accurate records.
We Offer
- Comprehensive mindfulness programmes with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Employee Assistance Program
- Personalised wellbeing programmes through our On Track programme
- On-demand digital course library for professional development
- A collaborative, high-performance engineering environment that values innovation and continuous improvement.
- Opportunities for ongoing learning, certification, and global exposure.
- Great compensation package and benefits aligned with Rockwell Automation's global standards.
• And other attractive local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway.
You may be just the right person for this or other roles.
- #LI-Hybrid
- #LI-YSM
Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
#J-18808-Ljbffr
Customer Support Specialist, Newry employer: NSBE
NSBE is an attractive employer due to its commitment to sustainability and innovation, offering a collaborative work culture that encourages professional growth. Employees have the opportunity to work on impactful projects that contribute to global challenges, making a difference in various industries.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist, Newry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NSBE. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NSBE before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Specialist, Newry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NSBE:Your cover letter is your chance to shine! Tell us why you want to work at NSBE specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NSBE!
How to prepare for a job interview at NSBE
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
