Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer support and drive operational excellence.
- Company: Join nsave, a fast-growing fintech revolutionising financial access for the underserved.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a ÂŁ500 wellness budget.
- Other info: Be part of a diverse team committed to excellence and innovation.
- Why this job: Make a real impact by shaping world-class customer support in a mission-driven environment.
- Qualifications: Experience in leading customer support teams and a knack for data-driven improvements.
The predicted salary is between 60000 - 80000 ÂŁ per year.
About nsave
nsave is a fintech company headquartered in London. Founded by Amer Baroudi and Abdallah AbuHashem, our vision is to protect and grow the wealth of the financially excluded. We have built a global platform that provides trusted USD accounts, global payments, and investments for individuals from distressed economies, where inflation is high and banking systems are unstable. Our compliance-by-design approach and proprietary technology allow us to deliver these services securely and at scale. To date, nsave has raised $22M from leading investors including Sequoia Capital, TQ Ventures, Y Combinator, and SV Angel. Our team has grown 200% in the last year, and with so much more ahead, we’re just getting started!
Location: Full‑time, on‑site role based in London.
About the Role
As our Customer Support Lead, you will build, manage, and scale a high‑performing customer support function at the heart of nsave’s mission. This is a business‑critical role, responsible for ensuring our customers receive rapid, high‑quality support while continuously improving systems, feedback loops, and operational excellence. You will lead a team of 10 Customer Support agents and play a central role in shaping how we deliver a world‑class support experience as we scale.
Responsibilities
- Lead and manage a team of 10 Customer Support agents, ensuring performance, quality, and accountability.
- Design and oversee CS planning, coordination, and scheduling to ensure consistent coverage and service levels.
- Audit performance and quality, implementing structured feedback and continuous improvement processes.
- Build strong feedback loops between Customer Support, Product, Engineering and Operations to surface user pain points and drive improvements.
- Develop scalable systems and automations to optimise recurring workflows and reduce manual effort.
- Analyse support data to identify trends, root causes and highest‑impact opportunities for improvement.
- Maintain and enhance knowledge bases, documentation and internal frameworks.
- Ensure rapid and proactive responses to customer issues, bugs and operational queries.
Who you are
- Experienced in leading customer support teams within a high‑growth startup or fintech environment.
- Strong track record of building scalable support processes and operational frameworks.
- Data‑driven and tech‑savvy, with the ability to use insights to drive meaningful improvements.
- Experienced in automation and workflow optimisation, reducing manual friction through smart systems.
- Comfortable analysing performance metrics and translating them into action.
- Proactive, decisive and able to operate effectively in a fast‑paced, high‑ambiguity environment.
- Strong communicator who can collaborate cross‑functionally with Product, Engineering and Operations.
- Methodical and structured, ensuring clear processes and strong feedback loops.
- Coding knowledge or technical fluency is highly desirable.
How You’ll Make a Difference
- Build a rapid, scalable customer support function that grows alongside the business.
- Create strong operational foundations that ensure quality, consistency and accountability.
- Surface actionable insights from customer interactions to directly inform product and operational improvements.
- Automate and optimise workflows to increase efficiency and reduce response times.
- Maintain high standards in performance auditing, quality assurance and knowledge management.
- Embed a culture of urgency, ownership and excellence within the support team.
nsave Values
- Service – Mission First: We put the mission, our customers, and our team above self.
- Urgency – Stay focused. Move fast: We act with urgency and intention, concentrating on what matters most.
- Ownership – Act as an Owner: We take responsibility for outcomes end‑to‑end.
- Standards – Pursue Excellence: We hold ourselves to high personal standards and continuously improve.
We’re Looking For
- Are deeply motivated by nsave's mission and the problems we are solving.
- Thrive in high‑ownership, high‑accountability environments.
- Are comfortable operating with urgency and ambiguity.
- Want to build and scale a best‑in‑class customer support function in an early‑stage, high‑growth fintech.
Employee Benefits
- nsave Share Options (subject to eligibility and plan rules).
- 25 days Annual leave (+ UK Public Holidays).
- Visa Sponsorship available.
- Private Medical Insurance (includes Dental, Optical and pre‑existing conditions).
- Free monthly Gym membership (via hussle).
- ÂŁ500 GBP Health & Wellness Budget.
- Individual Learning & Development Budget.
- Season Ticket Loan Scheme.
- Cycle to Work Scheme.
nsave is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and welcome applications from all backgrounds, identities, and experiences. We do not discriminate on the basis of age, gender, ethnicity, religion, sexual orientation, disability, or any other protected characteristic.
Customer Support, Manager employer: nsave
Contact Detail:
nsave Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support, Manager
✨Tip Number 1
Get to know nsave's mission inside out! When you understand what drives the company, you can tailor your conversations to show how your experience aligns with their goals. This will make you stand out as a candidate who truly gets it.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This not only gives you insider info but also shows your genuine interest in the company culture and values.
✨Tip Number 3
Prepare for the interview by thinking of specific examples from your past that demonstrate your skills in customer support and team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and keep them engaging.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement about the role and how you can contribute to nsave’s mission can leave a lasting impression. Plus, it shows you’re proactive!
We think you need these skills to ace Customer Support, Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for nsave's mission shine through. We want to see how motivated you are to help the financially excluded and how you can contribute to our vision.
Tailor Your Experience: Make sure to highlight your relevant experience in customer support, especially in high-growth or fintech environments. We’re looking for specific examples of how you've built scalable processes and improved customer experiences.
Be Data-Driven: Since we value data-driven decision-making, include any metrics or insights from your previous roles that demonstrate your ability to analyse performance and drive improvements. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at nsave!
How to prepare for a job interview at nsave
✨Know the Company Inside Out
Before your interview, make sure you understand nsave's mission and values. Familiarise yourself with their services and how they impact financially excluded individuals. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Customer Support Lead, you'll need to demonstrate your experience in managing teams. Prepare specific examples of how you've built and scaled support functions in previous roles. Highlight your ability to implement feedback loops and improve operational processes.
✨Be Data-Driven
Since the role requires analysing support data, come prepared with examples of how you've used data to drive improvements in customer support. Discuss any tools or metrics you've employed to identify trends and enhance service quality.
✨Emphasise Collaboration
The role involves working closely with Product, Engineering, and Operations teams. Be ready to discuss how you've successfully collaborated across departments in the past. Share instances where your communication skills helped resolve issues or improve processes.