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For Companies At a Glance
- Tasks: Support residents and enhance customer service through proactive communication and relationship building.
- Company: Join NRT Group, a leader in social housing with a focus on community care.
- Benefits: Competitive salary, supportive work culture, and opportunities for professional growth.
- Why this job: Make a real difference in residents' lives while developing your skills in a dynamic environment.
- Qualifications: Experience in social housing, strong communication skills, and a full UK driving licence.
- Other info: Work Monday to Friday with potential for weekend and evening engagements.
About this role
Customer care is a key role in operational delivery at NRT Group, and our Resident Liaison Officers (RLOs) are at the heart of that. This is a site-based position.
Job Purpose
- Proactive: Seeks out opportunities to improve customer service in every interaction.
- Conscientious: Persists with challenging issues to get things done.
- Collaborative: Works to support both internal and external stakeholders to ensure positive outcomes.
- Transparent: Is the eyes and ears of NRT and our customers.
Schedule:
Monday - Friday 08:00am-5:00pm with 1-hour lunch break. Weekends and evenings may be required.
Main duties and responsibilities
- Arranging and booking appointments/visits to properties.
- Correspondence regarding access and resident concerns including home visits.
- Calling through booked appointments to confirm.
- Build strong relationships with residents.
- Coordinate between residents and office.
- Attend meetings & presentations for residents where required.
- Ensure information on vulnerable residents or those posing a risk is communicated in line with policy.
- Ensure proactive approach to identify vulnerable residents within programmes and communicate findings to office.
- Maintain effective communication channels with residents and office staff.
- Work with SMT and the Contracts team to drive forward the company’s H&S strategy, modelling NRT values whilst ensuring compliance with all required training, auditing and reporting to ensure positive outcomes and a supportive culture.
Experience & Skills
- Demonstrable previous experience working within Social Housing/Council Residential property management.
- A calm, confident and adaptable communicator both in person, in writing and on the phone.
- Strong face to face customer service experience.
- Ability to engage effectively with diverse communities.
- Equally happy working independently or as part of a team.
- Highly proactive with a track record.
- Excellent time management and organisational skills.
- Ability to handle a busy workload, under pressure and to strict deadlines.
- Good general IT skills.
- A full UK driving licence.
Resident Liaison Officer in Guildford employer: NRT Group
Contact Detail:
NRT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Guildford
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with residents and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! As an RLO, you'll need to engage with diverse communities. Role-play common scenarios with a friend or family member to boost your confidence and ensure you're ready to handle any situation that comes your way.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and helps you understand how you can contribute to improving customer service at NRT Group. Plus, it gives you a chance to assess if the company is right for you!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a positive impression. It shows you're proactive and keen on the role, which aligns perfectly with what NRT Group is looking for.
We think you need these skills to ace Resident Liaison Officer in Guildford
Some tips for your application 🫡
Show Your Customer Care Skills: Make sure to highlight your experience in customer service, especially in social housing or property management. We want to see how you've gone above and beyond to support residents and improve their experience.
Be Proactive in Your Approach: In your application, demonstrate how you've taken the initiative in previous roles. Share examples of how you've identified and addressed challenges, as this aligns with our values at NRT Group.
Communicate Clearly and Effectively: Since communication is key for this role, ensure your written application is clear and concise. Use straightforward language and structure your thoughts logically to make it easy for us to understand your points.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the Resident Liaison Officer position. Don’t miss out!
How to prepare for a job interview at NRT Group
✨Know Your Customer Care Basics
Make sure you brush up on customer service principles, especially in the context of social housing. Be ready to discuss how you've improved customer interactions in past roles and how you can bring that experience to the Resident Liaison Officer position.
✨Showcase Your Communication Skills
As an RLO, you'll need to communicate effectively with residents and internal teams. Prepare examples of how you've successfully navigated challenging conversations or built strong relationships in previous jobs. Practise articulating your thoughts clearly and confidently.
✨Demonstrate Proactivity
Think of instances where you've taken the initiative to solve problems or improve processes. The interviewers will want to see that you're not just reactive but can also anticipate issues and act before they escalate. Have a few stories ready to share!
✨Familiarise Yourself with NRT Group's Values
Research NRT Group and understand their values and mission. Be prepared to discuss how your personal values align with theirs, especially regarding transparency and collaboration. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
