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- Tasks: Enhance customer care by arranging property visits and communicating with residents.
- Company: A supportive residential management firm in Guildford.
- Benefits: Opportunity for growth, supportive environment, and a chance to make a difference.
- Why this job: Join a team that values communication and customer service while helping vulnerable residents.
- Qualifications: Strong customer service experience and excellent communication skills required.
- Other info: Full UK driving licence essential; manage a busy workload effectively.
The predicted salary is between 30000 - 42000 £ per year.
A residential management firm in Guildford seeks a Resident Liaison Officer to enhance customer care. The position involves arranging property visits, communicating with residents, and collaborating with team members to support vulnerable residents.
Successful candidates will demonstrate strong customer service experience and excellent communication skills. The role requires a calm communicator who can manage a busy workload effectively. A full UK driving licence is essential, with the opportunity to grow within a supportive environment.
Resident Experience & Outreach Liaison in Guildford employer: NRT Group
Contact Detail:
NRT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Experience & Outreach Liaison in Guildford
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and communication. We want to show off our skills in managing busy workloads and supporting residents effectively.
✨Tip Number 3
Dress the part! First impressions matter, so let’s make sure we look professional and approachable when we meet the team. It shows we’re serious about the role.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the Resident Liaison Officer position.
We think you need these skills to ace Resident Experience & Outreach Liaison in Guildford
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for residents in the past, so share specific examples that demonstrate your ability to communicate effectively and handle various situations.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Resident Liaison Officer role. Mention how your skills align with the job description and why you’re excited about enhancing customer care in our residential management firm.
Keep It Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through without overwhelming us with too much information.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets to the right people quickly. Plus, it shows us you’re keen on joining our team and ready to take the next step in your career!
How to prepare for a job interview at NRT Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Resident Liaison Officer. Familiarise yourself with the responsibilities like arranging property visits and supporting vulnerable residents. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, prepare examples from your past experiences where you've successfully communicated with customers or team members. Think about how you handled difficult situations and what strategies you used to ensure clear communication.
✨Demonstrate Your Customer Service Experience
Be ready to discuss your customer service background in detail. Highlight specific instances where you went above and beyond to assist a resident or client. This will showcase your commitment to enhancing customer care, which is crucial for this position.
✨Stay Calm Under Pressure
The job requires managing a busy workload, so be prepared to discuss how you handle stress and prioritise tasks. Share techniques you use to stay organised and calm, especially when dealing with multiple requests or challenging situations.
