At a Glance
- Tasks: Schedule engineers, manage diaries, and liaise with customers in a fast-paced environment.
- Company: Join a dynamic electrical services team in Banstead, Surrey.
- Benefits: Competitive salary, flexible hours, full training, and career development opportunities.
- Other info: Flexible working hours available for the right candidate.
- Why this job: Perfect for organised individuals who thrive in a busy, supportive atmosphere.
- Qualifications: Strong organisational skills and a positive attitude; experience is a plus but not essential.
The predicted salary is between 26437 - 26437 £ per year.
We are looking for an organised and reliable Bookings Administrator to join our busy electrical services team. This is a great opportunity for someone with strong administration and customer service skills who enjoys working in a fast-paced environment. We understand that flexibility can be important. While this is primarily a full-time position, we are happy to consider reduced or school-friendly hours for the right candidate.
Key Responsibilities:
- Scheduling engineers for planned and reactive works
- Managing engineers diaries and appointments
- Liaising with customers, engineers, and suppliers
- Updating job management systems and maintaining accurate records
- Handling incoming calls and emails
- Supporting the operations team with day-to-day administration
What We’re Looking For:
- Strong organisational and communication skills
- Good IT skills, including Microsoft Office
- Previous administration or customer service experience is desirable but not essential
- Positive attitude with a willingness to learn
What We Offer:
- Salary of 26,437 per annum (pro rata for reduced hours)
- Full training provided
- Career development opportunities
Bookings Administrator in Surrey employer: NRT Building Services Group
Join a dynamic team in Banstead, Surrey, where your expertise as an Electrician can flourish in an office-based role as an Electrical Technical Coordinator. We pride ourselves on fostering a supportive work culture that prioritises employee growth through comprehensive training and clear career progression opportunities, ensuring you can transition smoothly into technical, estimating, or project management roles. With competitive salaries, generous holiday allowances, and a collaborative environment, we are committed to making your career both meaningful and rewarding.
Contact Details:
NRT Building Services Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Bookings Administrator in Surrey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NRT Building Services Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NRT Building Services Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bookings Administrator in Surrey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NRT Building Services Group:Your cover letter is your chance to shine! Tell us why you want to work at NRT Building Services Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NRT Building Services Group!
How to prepare for a job interview at NRT Building Services Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
