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- Tasks: Support residents and ensure a positive experience during fire and electrical compliance programmes.
- Company: Join a dedicated Customer Care team in a supportive environment.
- Benefits: Competitive salary, generous leave, pension scheme, and training opportunities.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Experience in social housing, strong communication, and customer service skills.
- Other info: Enjoy a dynamic role with opportunities for personal and professional growth.
Location: Site-based – Guildford
Hours: Monday–Friday, 8:00am–5:00pm (occasional evenings/weekends)
About the Role
We are seeking a Resident Liaison Officer to join our Customer Care team, working on site to support the delivery of fire and electrical compliance programmes. You will act as the main point of contact between residents, site teams, and the office, ensuring a positive customer experience throughout the works.
Key Responsibilities
- Arrange and confirm resident appointments and property visits
- Manage resident correspondence, access requirements, and concerns
- Build strong relationships with residents and attend meetings where required
- Act as a liaison between residents and internal teams
- Identify and communicate information relating to vulnerable residents in line with policy
- Maintain clear communication between site and office teams
- Support Health & Safety standards and company values
Experience & Skills
- Previous experience within Social Housing or Council residential environments
- Strong customer service and communication skills
- Ability to engage with diverse communities
- Highly organised and proactive
- Comfortable working independently and as part of a team
- Good IT skills
- Full UK driving licence
Salary & Benefits
- Competitive salary (PAYE), dependent on experience
- 23 days annual leave plus bank holidays
- Pension scheme
- Time-and-a-half for evening and Saturday work
- Company vehicle and fuel card
- Training, development, and wellbeing programme
Resident Liaison Officer in Guildford employer: NRT Building Services Group
Contact Detail:
NRT Building Services Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the hunt for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and communication skills. Think about scenarios where you've successfully engaged with diverse communities and how you handled any challenges. We want you to shine!
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed appointments and correspondence effectively. This will demonstrate your ability to juggle multiple tasks, which is key for a Resident Liaison Officer.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Resident Liaison Officer in Guildford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in social housing or council environments. We want to see how your skills align with the role of a Resident Liaison Officer, so don’t hold back!
Show Off Your Communication Skills: As a key point of contact for residents, it’s crucial to demonstrate your strong communication abilities. Use examples from your past experiences to showcase how you’ve effectively engaged with diverse communities.
Be Organised and Proactive: We love candidates who can manage their time well and take initiative. Share instances where you’ve successfully organised appointments or managed resident correspondence to show us you’re the right fit for this role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at NRT Building Services Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like managing resident correspondence and building relationships. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about ensuring a positive customer experience, be ready to share specific examples from your past experiences where you've excelled in customer service. Think about situations where you resolved issues or built strong relationships with clients, as these stories will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations, especially those involving vulnerable residents or challenging communications. Practise your responses to common scenario-based questions, focusing on your problem-solving skills and ability to maintain clear communication.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for this role. During the interview, highlight your methods for staying organised and managing multiple tasks. You could mention tools or techniques you use to keep track of appointments and correspondence, which will show that you can handle the demands of the job effectively.
