At a Glance
- Tasks: Provide emergency roadside assistance and exceptional service to our members.
- Company: Join NRMA, a trusted name in roadside support with a focus on community.
- Benefits: Enjoy 5 weeks annual leave, free roadside assistance, and generous discounts.
- Other info: Inclusive workplace welcoming diverse applicants and offering career growth.
- Why this job: Make a real difference by helping people when they need it most.
- Qualifications: Must have automotive expertise and a valid Australian Driver’s License.
The predicted salary is between 30000 - 40000 € per year.
As an NRMA Roadside Patrol you'll play a critical role in supporting our members. You will provide a range of emergency roadside assistance, deliver exceptional member service and use your automotive expertise to keep our members moving in the safest way – and when they need it most. You will respond to service calls to diagnose and troubleshoot mechanical breakdowns, change flat tyres, jump‑start vehicles, provide fuel delivery, sell and install batteries, assist lock outs and ensure all customer and job information is recorded accurately. You will represent the NRMA brand performing your role with integrity, valuing diversity and living our playbook values.
Your roster: We are recruiting full‑time employees to work a base of 38 hours per week between 06:00 – 24:00, on a scheduled roster between Monday to Sunday offering attractive penalty rates. Your rosters will be supplied in advance, enabling you to plan for a positive work/life balance.
What You'll Bring:
- Automotive/Motor Mechanic Tradesperson Certificate (NSW Fair Trading)
- Valid Australian Driver’s License (minimum full license C class)
- Experience in mechanical repair with an understanding of motor vehicles and the motor vehicle industry
- Knowledge of work, health and safety practices and successfully apply these skills to motor vehicle repair/servicing and customer service
- Ability to utilise mechanical and electrical automotive expertise to assess the appropriate action to keep our members moving in the safest way
- Strong communication and customer focus with proven ability to work with a range of diverse communities
- Team player attitude driven to maintain a positive and strong work ethic to support others
- Ability to remain calm and focused when under pressure whilst always demonstrating empathy and understanding to our customers
- Motivated self-starter – driven to self‑develop & keep updated with new technical skills and industry trends
What’s in it for you?
- 5 weeks annual leave
- Free Roadside Assistance – for 2 vehicles covered under our Complete Care
- Generous discounts on NRMA Insurance
- Branded and equipped work vehicle
- In‑depth induction program and ongoing technical training and development provided
- Access to exclusive MyNRMA member marketplace benefits – including discounts on fuel, movie tickets, attractions & experiences, cafes & restaurants and many more
- 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements
Know you belong: We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.
NRMA Roadside Service Provider / Roadside Patrol employer: NRMA
At NRMA, we pride ourselves on being an exceptional employer that values integrity, diversity, and employee growth. As a Roadside Patrol, you'll enjoy a supportive work culture with generous benefits such as five weeks of annual leave, free roadside assistance for two vehicles, and access to ongoing training and development opportunities. Our commitment to work-life balance is reflected in our structured rosters, allowing you to thrive both personally and professionally while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land NRMA Roadside Service Provider / Roadside Patrol
✨Tip Number 1
Get to know the NRMA brand inside out! Familiarise yourself with their values and services so you can show off your knowledge during interviews. This will help you stand out as someone who truly understands what they’re all about.
✨Tip Number 2
Practice your communication skills! As a Roadside Patrol, you'll be dealing with all sorts of customers. Role-play different scenarios with friends or family to get comfortable with how to handle various situations while keeping a cool head.
✨Tip Number 3
Network like a pro! Connect with current NRMA employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus when applying for jobs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the NRMA team and ready to hit the ground running.
We think you need these skills to ace NRMA Roadside Service Provider / Roadside Patrol
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your automotive expertise and any relevant experience in mechanical repair. We want to see how you can keep our members moving safely, so don’t hold back on showcasing your skills!
Be Personable:Since you'll be providing exceptional member service, let your personality shine through in your application. We value strong communication and a customer-focused attitude, so share examples of how you've helped others in the past.
Tailor Your Application:Take a moment to tailor your application to the NRMA values and the specific role. Mention how your experiences align with our commitment to integrity and diversity, and show us why you're a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at NRMA
✨Know Your Stuff
Brush up on your automotive knowledge! Be ready to discuss common mechanical issues and how you would troubleshoot them. This role requires a solid understanding of vehicles, so showing off your expertise will definitely impress.
✨Showcase Your Customer Service Skills
As a Roadside Patrol, you'll be interacting with members in stressful situations. Prepare examples of how you've provided excellent customer service in the past, especially under pressure. Highlight your ability to remain calm and empathetic.
✨Demonstrate Team Spirit
This job is all about teamwork. Think of instances where you've worked well with others, especially in a fast-paced environment. Emphasise your positive attitude and willingness to support your colleagues.
✨Align with NRMA Values
Familiarise yourself with NRMA's playbook values and be ready to discuss how you embody these in your work. Showing that you value diversity and integrity will resonate well with the interviewers.
