At a Glance
- Tasks: Provide emergency roadside assistance and exceptional service to our members.
- Company: Join NRMA, a trusted name in roadside support with a focus on community.
- Benefits: Enjoy 5 weeks annual leave, free roadside assistance, and generous discounts.
- Other info: Inclusive workplace welcoming diverse backgrounds and offering career growth.
- Why this job: Make a real difference by helping people when they need it most.
- Qualifications: Must have automotive expertise and a valid Australian Driver’s License.
The predicted salary is between 30000 - 40000 € per year.
As an NRMA Roadside Patrol you'll play a critical role in supporting our members. You will provide a range of emergency roadside assistance, deliver exceptional member service and use your automotive expertise to keep our members moving in the safest way – and when they need it most. You will respond to service calls to diagnose and troubleshoot mechanical breakdowns, change flat tyres, jump‑start vehicles, provide fuel delivery, sell and install batteries, assist lock outs and ensure all customer and job information is recorded accurately. You will represent the NRMA brand performing your role with integrity, valuing diversity and living our playbook values.
Your roster: We are recruiting full‑time employees to work a base of 38 hours per week between 06:00 – 24:00, on a scheduled roster between Monday to Sunday offering attractive penalty rates. Your rosters will be supplied in advance, enabling you to plan for a positive work/life balance.
What You'll Bring:
- Automotive/Motor Mechanic Tradesperson Certificate (NSW Fair Trading)
- Valid Australian Driver’s License (minimum full license C class)
- Experience in mechanical repair with an understanding of motor vehicles and the motor vehicle industry
- Knowledge of work, health and safety practices and successfully apply these skills to motor vehicle repair/servicing and customer service
- Ability to utilise mechanical and electrical automotive expertise to assess the appropriate action to keep our members moving in the safest way
- Strong communication and customer focus with proven ability to work with a range of diverse communities
- Team player attitude driven to maintain a positive and strong work ethic to support others
- Ability to remain calm and focused when under pressure whilst always demonstrating empathy and understanding to our customers
- Motivated self-starter – driven to self‑develop & keep updated with new technical skills and industry trends
What’s in it for you?
- 5 weeks annual leave
- Free Roadside Assistance – for 2 vehicles covered under our Complete Care
- Generous discounts on NRMA Insurance
- Branded and equipped work vehicle
- In‑depth induction program and ongoing technical training and development provided
- Access to exclusive MyNRMA member marketplace benefits – including discounts on fuel, movie tickets, attractions & experiences, cafes & restaurants and many more
- 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements
Know you belong: We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.
NRMA Roadside Service Provider / Roadside Patrol in Newcastle upon Tyne employer: NRMA
At NRMA, we pride ourselves on being an exceptional employer that values integrity, diversity, and employee growth. As a Roadside Patrol, you'll enjoy a supportive work culture with a strong emphasis on work/life balance, generous benefits including five weeks of annual leave, and ongoing training to enhance your automotive skills. Join us in making a meaningful impact in our communities while enjoying exclusive perks and a collaborative team environment.
StudySmarter Expert Advice🤫
We think this is how you could land NRMA Roadside Service Provider / Roadside Patrol in Newcastle upon Tyne
✨Tip Number 1
Get to know the NRMA brand inside out! Familiarise yourself with their values and services so you can show how you align with their mission during interviews. This will help you stand out as a candidate who truly understands what they’re all about.
✨Tip Number 2
Practice your communication skills! As a Roadside Patrol, you'll need to connect with diverse communities. Role-play common scenarios with friends or family to boost your confidence in handling customer interactions.
✨Tip Number 3
Show off your automotive expertise! Be ready to discuss your experience with mechanical repairs and troubleshooting. Bring examples of past challenges you've faced and how you resolved them to demonstrate your problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the NRMA team. Don’t miss out on this opportunity!
We think you need these skills to ace NRMA Roadside Service Provider / Roadside Patrol in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your automotive expertise and any relevant experience in mechanical repair. We want to see how you can keep our members moving safely, so don’t hold back on showcasing your skills!
Be Personable:Since you'll be providing exceptional member service, let your personality shine through in your application. We value strong communication and a customer-focused attitude, so share examples of how you've connected with customers in the past.
Tailor Your Application:Take a moment to tailor your application to the NRMA values and the specific role. Mention how you align with our commitment to diversity and inclusion, and how you embody our playbook values in your work.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at NRMA
✨Know Your Stuff
Make sure you brush up on your automotive knowledge before the interview. Be ready to discuss common mechanical issues and how you would troubleshoot them. This shows that you’re not just a candidate, but someone who genuinely understands the role.
✨Showcase Your Customer Service Skills
Since this role is all about helping members in need, think of examples where you've provided exceptional customer service. Prepare to share stories that highlight your ability to remain calm under pressure and demonstrate empathy towards customers.
✨Be a Team Player
NRMA values teamwork, so be prepared to talk about your experiences working in a team environment. Share how you’ve supported colleagues or contributed to a positive work atmosphere, as this will resonate well with their values.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programs or how they support ongoing development. This shows your motivation to grow within the company and your interest in the role.
