At a Glance
- Tasks: Lead a dynamic team delivering top-notch roadside assistance across Sydney.
- Company: Join NRMA, one of Australia's most trusted and member-owned brands.
- Benefits: Enjoy flexible work, travel discounts, and exclusive rewards for your lifestyle.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
- Why this job: Make a real impact while growing your career with an iconic Australian brand.
- Qualifications: Experience in managing teams and service delivery operations is essential.
The predicted salary is between 60000 - 80000 € per year.
Company Description
We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising. That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.
Job Description
This is an exciting opportunity to work with an iconic Australian brand by leading a team of service providers across Sydney Metropolitan area to deliver efficient and quality services to our members. You will also lead strategic alignment of service delivery operations and further strengthen the organisational brand through your management.
What you'll do
- We have a permanent full-time opportunity available, looking after the Newcastle region.
- You will be leading a team of our Roadside Assistance team, which is made up of NRMA employees and contracted staff.
- Your responsibilities will encompass:
- Effectively recruit, retain, develop and reward a team of NRMA Roadside service provider (approx. 20–40 FTE)
- Manage all performance or behavioural issues that arise using coaching, counselling and performance management techniques to resolution
- Ensure alignment of objectives and activity across team
- Supports in developing and maintaining effective industrial relationship with local Union Representatives
- Support with the operational day to day Service Delivery related activities
- Analyse and monitor financial and commercial information and identify issues or opportunities which impact business priorities
- Acts as first point of contact for all safety incidents and response
- Implement and manage Quality Assurance activities
What you’ll bring
- Experience in managing service delivery operations within various industries.
- Demonstrated experience in managing diverse, field‑based teams especially through change and in providing effective performance feedback.
- Highly developed capability in building and motivating teams and exceptional communication skills.
- Skills in negotiation, handling crucial conversations, and facilitating resolution.
- Proven experience of business acumen and front‑line implementation of strategic plans.
- Ability to foster stakeholder engagement and relationship development.
- Obtain a valid NSW Driver’s License for regular local travel.
What’s in it for you?
At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
- Progressive flexibility, leave and well‑being benefits to balance all of life's priorities.
- Travel discounts on SIXT car rental, cruises, and accommodation at our award‑winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more.
- Discounts on a range of NRMA personal insurance products including car, home & travel.
- Grow, progress or relocate your career and move around the NRMA Group or different locations with us.
Know You Belong
We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team. Join the NRMA and grow your career with us. Apply now or visit our careers site to find out more!
Frontline Operations Manager in Newcastle upon Tyne employer: NRMA
At NRMA, we pride ourselves on being a member-owned organisation that places our people and community at the forefront of everything we do. As a Frontline Operations Manager, you will enjoy a supportive work culture that values inclusion and diversity, alongside progressive flexibility and well-being benefits tailored to enhance your work-life balance. With ample opportunities for career growth within our iconic Australian brand, you will not only lead a dedicated team but also contribute to making a meaningful impact across the Sydney Metropolitan area.
StudySmarter Expert Advice🤫
We think this is how you could land Frontline Operations Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current or former employees at NRMA through LinkedIn or local meetups. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching NRMA's values and recent projects. Show us how your experience aligns with their mission to keep Australia moving forward. We love candidates who are genuinely interested!
✨Tip Number 3
Practice your answers to common interview questions, especially around team management and service delivery. We want to see how you handle challenges and motivate your team, so be ready to share specific examples!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the NRMA family!
We think you need these skills to ace Frontline Operations Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Frontline Operations Manager role. Highlight your experience in managing service delivery operations and leading diverse teams, as this will show us you’re the right fit for our iconic brand.
Showcase Your Leadership Skills:We want to see how you’ve effectively recruited, retained, and developed teams in the past. Share specific examples of how you've motivated your team and handled performance issues, as this is key to the role.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your achievements and experiences, making it easy for us to see why you’d be a great addition to our team.
Apply Through Our Website:Don’t forget to submit your application through our careers site! This ensures we receive all your details correctly and helps us get back to you faster. We can’t wait to hear from you!
How to prepare for a job interview at NRMA
✨Know the NRMA Inside Out
Before your interview, make sure you research the NRMA Group thoroughly. Understand their services, values, and recent initiatives. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Frontline Operations Manager, you'll be leading a diverse team. Prepare examples of how you've successfully managed teams in the past, especially during times of change. Highlight your coaching and performance management techniques to demonstrate your capability.
✨Prepare for Behavioural Questions
Expect questions that assess your ability to handle performance issues and foster team motivation. Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on specific instances where you've made a positive impact.
✨Engage with Stakeholders
Since stakeholder engagement is key in this role, think of examples where you've built strong relationships with various parties. Be ready to discuss how you’ve navigated crucial conversations and resolved conflicts, showcasing your negotiation skills.
