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- Tasks: Lead and manage site services across multiple locations, ensuring high-quality operations.
- Company: Join a forward-thinking company committed to diversity and sustainability.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing workplace environments and leading dynamic teams.
- Qualifications: Experience in facilities management and strong leadership skills required.
- Other info: Flexible working with opportunities for career advancement in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a proactive and experienced Workplace Manager to oversee site services and day-to-day facilities operations across multiple locations, including Bangor and Lancaster. This is a key leadership role responsible for delivering high-quality service standards, managing support teams, ensuring compliance, and coordinating contractors across all sites.
This position is an excellent next step for an Assistant Facilities Lead or similar professional looking to progress into a broader, multi-site management role. The successful candidate will act as the on-site lead for Workplace operations, managing key service areas including fleet coordination, waste management, cleaning, reception, and overall service delivery. Strong communication skills are essential, with regular engagement required with key stakeholders, landlords, and colleagues across all locations.
While Lancaster will be the primary base, the role involves close collaboration with colleagues at the Bangor site and an additional field-based location. On-site visits will be required as needed to support local operations, with much of the day-to-day engagement managed remotely.
Key Responsibilities- Leadership & Team Management
- Lead and support Workplace teams across all sites (typically two staff members per site).
- Foster a positive, inclusive, and high-performing team culture.
- Compliance & Safety
- Oversee site services, health and safety, and service contracts.
- Ensure procedures are consistently followed by Site Services teams across all locations.
- Service Delivery & Customer Experience
- Ensure safe, clean, and efficient working environments aligned with organisational standards.
- Support customer service improvement plans across multiple sites.
- Financial & Operational Management
- Support the Site Services Manager with budget control, benchmarking, and procurement in line with organisational procedures.
- Attend and coordinate audits, inspections, and site visits as required.
We’re looking for someone with:
- A Workplace or Facilities Management qualification, or 3 years’ experience in a comparable role.
- A recognised Health and Safety qualification (e.g. IOSH or NEBOSH) is desirable.
- Proven experience leading teams and managing contractors.
- Demonstrable budget management skills and the ability to control service-related spend.
- Experience working across multiple sites or within a dispersed organisation.
- Strong knowledge of regulations and best practice related to site services operations.
- Excellent communication skills, with confidence engaging stakeholders and contractors.
- A good understanding of finance and HR processes relevant to facilities operations.
- A full UK driving licence would be advantageous.
The NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future.
We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer. You can ensure you stay safe when job searching online by visiting the JobsAware website.
Facilities Manager - Soft Services in Lancaster employer: NRL
Contact Detail:
NRL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager - Soft Services in Lancaster
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job that’s not even advertised yet!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their operations, especially if they have multiple sites. This will help you tailor your responses and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As a Facilities Manager, you'll need to engage with various stakeholders. Role-play common interview scenarios with a friend to boost your confidence and refine your delivery.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re proactive and keen to join our team!
We think you need these skills to ace Facilities Manager - Soft Services in Lancaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Facilities Manager role. Highlight your experience in managing teams and overseeing site services, as well as any relevant qualifications. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your leadership skills and how you've improved service delivery in previous positions. Let us know why you’re excited about joining our team!
Showcase Your Communication Skills: Strong communication is key in this role, so make sure to demonstrate your skills in your application. Whether it's through your writing style or by mentioning experiences where you've effectively engaged with stakeholders, we want to see that you can connect with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at NRL
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management, especially in soft services. Familiarise yourself with key areas like fleet coordination, waste management, and cleaning operations. This will show that you're not just a candidate but someone who understands the role inside out.
✨Showcase Your Leadership Skills
Since this role involves leading teams across multiple sites, be ready to share examples of how you've successfully managed teams in the past. Talk about how you fostered a positive culture and handled challenges. This will demonstrate your capability to lead effectively.
✨Communicate Clearly
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've engaged with stakeholders and contractors in previous roles, as this will highlight your interpersonal skills.
✨Prepare for Compliance Questions
Given the importance of health and safety in facilities management, expect questions around compliance and regulations. Brush up on relevant standards and be ready to discuss how you've ensured adherence to procedures in your past roles.
