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- Tasks: Deliver outstanding customer experiences and support cutting-edge research in biotechnology.
- Company: Leading biotechnology company in Cambridge with a focus on regenerative medicine.
- Benefits: Competitive salary, career development opportunities, and a collaborative team environment.
- Why this job: Make a real impact in life sciences while working with passionate scientists.
- Qualifications: Experience in customer service or technical support, strong communication skills.
- Other info: Diverse and inclusive workplace committed to supporting all backgrounds.
The predicted salary is between 25000 - 30000 £ per year.
Overview
Customer Excellence Specialist — Location: Cambridge, UK. Salary: £25,000 – £30,000 DOE. Employment Type: Permanent.
Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced, science-driven environment? We’re looking for a Customer Excellence Specialist to join a leading biotechnology company in Cambridge, supporting cutting-edge research and helping scientists worldwide get the most out of their cell biology tools.
Responsibilities
- Act as the primary contact for customer enquiries, troubleshooting, and guidance
- Build strong relationships with both internal teams and external clients
- Track and report on customer satisfaction and feedback
- Work with cross-functional teams to improve processes and customer workflows
- Support training and onboarding of new customers where required
- Maintain high levels of knowledge about products and services
Skills & Experience
- Previous experience in a customer service, account management, or technical support role (preferably in biotech, life sciences, or laboratory environments)
- Strong communication and interpersonal skills
- Ability to solve problems efficiently and proactively
- Organised and able to manage multiple priorities in a fast-paced environment
- Comfortable working with technical or scientific information
- Positive, collaborative, and proactive approach
Why You’ll Love This Role
- Be part of a leading life sciences company making an impact on regenerative medicine research
- Work alongside passionate scientists and a collaborative, innovative team
- Opportunity to develop your career in customer success within biotech
- Competitive salary and benefits
The NRL Group connects global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future.
We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer. You can ensure you stay safe when job searching online by visiting the JobsAware website.
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Customer Excellence Specialist employer: NRL
Contact Detail:
NRL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Excellence Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the biotech field on LinkedIn or at local events. We can’t stress enough how valuable personal connections can be in landing that Customer Excellence Specialist role.
✨Tip Number 2
Prepare for interviews by researching the company and its products. We want you to show off your knowledge about their cell biology tools and how you can enhance customer experiences. It’s all about making a great impression!
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios where you’ve tackled customer issues before. We know that being organised and proactive is key, so have some examples ready to share during your interview.
✨Tip Number 4
Don’t forget to apply through our website! We’re all about making the application process smooth and easy for you. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Customer Excellence Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Excellence Specialist role. Highlight your previous experience in customer service or technical support, especially if it's in biotech or life sciences. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering outstanding customer experiences and how you thrive in fast-paced environments. Let us know why you're excited about joining our team at StudySmarter.
Showcase Your Communication Skills: Strong communication is key for this role. In your application, demonstrate your ability to convey complex information clearly and effectively. We love seeing examples of how you've built relationships with clients or internal teams in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on being part of the StudySmarter family!
How to prepare for a job interview at NRL
✨Know Your Stuff
Make sure you have a solid understanding of the biotechnology field and the specific products and services the company offers. Brush up on relevant scientific concepts and be ready to discuss how they relate to customer experiences.
✨Showcase Your Communication Skills
As a Customer Excellence Specialist, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially in resolving issues or providing guidance. Practice articulating your thoughts clearly and confidently.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges in a customer service role. Be ready to share these stories during the interview, highlighting your proactive approach and ability to think on your feet in a fast-paced environment.
✨Build Rapport
During the interview, aim to build a connection with your interviewers. Show enthusiasm for the role and the company, and don’t hesitate to ask insightful questions about their team dynamics and customer success strategies. This will demonstrate your collaborative spirit.
