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- Tasks: Join us as a Third Line Support Engineer, maintaining IT services for over 200 users.
- Company: The NRL Group is a leading engineering recruitment firm with a 97% employee satisfaction score.
- Benefits: Enjoy 22 days holiday, flexible hours, health cash plan, and more perks!
- Why this job: Shape the future of IT in a collaborative environment at a Great Place To Work.
- Qualifications: 5+ years in Microsoft 365, Azure, and strong troubleshooting skills required.
- Other info: Onsite role with occasional travel; we value diversity and support all colleagues.
The predicted salary is between 36000 - 60000 £ per year.
Third Line Support Engineer – Wigan
The NRL Group is looking for a Third Line Support Engineer to join our team in Wigan. In this hands-on role, you’ll work closely with our IT Systems Manager and other Group support teams to maintain our infrastructure and ensure IT services are secure, performant, and available for over 200 system users. This is a fantastic opportunity to shape the future of IT systems and services at NRL, contributing to a collaborative and service-oriented environment.
Please note: Candidates should live within a maximum one-hour commute of our Wigan office (WN3 6GL).
Who are the NRL Group?
The NRL Group is proud to be certified as a Great Place To Work, with a 97% satisfaction score from our colleagues. For over 40 years we’ve provided engineering recruitment, workforce solutions and contracting services, thanks to the talented people working across our businesses. Our focus on continuous improvement and innovation have earned us coveted industry awards, including the SIA’s Top 20 Largest Global Engineering Staffing Firms.
Looking after our colleagues is important to us, which is why we’re a Living Wage Employer, have a network of Mental Health First Aiders and provide personalised development plans to help everyone find the right career path for them. We’re family-owned, with a strong moral compass guiding everything we do, creating a transparent workplace where everyone is valued equally and work together to strategically grow our business. As a Disability Confident Committed employer, we welcome conversations about how we can personally support every colleague.
Technical Experience
- 5+ years with Microsoft 365 apps, Azure infrastructure, Active Directory, and PowerShell
- 2+ years with Intune, Microsoft Defender, and network troubleshooting
- Desirable: Teams Phone, PostgreSQL, DevOps, Linux Server OS
- Certifications in Microsoft Azure and/or Office 365 preferred
- Onsite role with occasional travel to other NRL branches
What We’re Looking For
- Positive, self-motivated team player with strong customer service and communication skills
- Organised, deadline-driven, and committed to continuous improvement
- Comfortable working in a hybrid role and collaborating across teams
Key Responsibilities
- Support Microsoft 365 apps and business-critical platforms
- Manage devices via Intune, Autopilot, and Defender
- Monitor and troubleshoot Azure infrastructure and network issues
- Maintain mobile devices, backups, and disaster recovery systems
- Perform routine system maintenance and documentation
- Escalation point for IT Helpdesk and cover for 1st Line Support when needed
A wealth of benefits
Just some of the benefits you will be able to access when you join the NRL Group include:
- 22 days holiday, rising to 25 after 5 years continued service – with the option to purchase additional days each year
- Competitive pension scheme
- Health Cash Plan medical expense allowance
- Personal finance coach, health checks and tailored finance advice
- Working hours flexibility
- Long service awards
- Electric vehicle leasing
- Benefits platform including wellbeing, cycle to work scheme, paid charity days and life assurance
The NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future.
We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer. You can ensure you stay safe when job searching online by visiting the JobsAware website.
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3rd Line Support Engineer employer: NRL
Contact Detail:
NRL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 apps, Azure infrastructure, and PowerShell. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Network with current employees or professionals in similar roles on platforms like LinkedIn. Engaging with them can provide insights into the company culture at NRL Group and may even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills during the interview. Be ready to discuss past experiences where you successfully troubleshot issues or improved IT systems, as this aligns with the responsibilities of the role.
✨Tip Number 4
Show your enthusiasm for continuous improvement and collaboration. Highlight any experiences where you've worked in a team to enhance IT services or contributed to a project that required cross-departmental cooperation, as these qualities are highly valued by NRL Group.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially your 5+ years with Microsoft 365 apps, Azure infrastructure, and Active Directory. Use specific examples to demonstrate your technical skills and achievements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work collaboratively. Mention your customer service skills and how you can contribute to the NRL Group's positive work environment.
Highlight Relevant Certifications: If you have certifications in Microsoft Azure or Office 365, make sure to mention them prominently in your application. This will show your commitment to professional development and expertise in the field.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully monitored and troubleshot network issues or managed devices via Intune. This will demonstrate your hands-on experience and ability to handle challenges effectively.
How to prepare for a job interview at NRL
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft 365 apps, Azure infrastructure, and PowerShell during the interview. Be prepared to discuss specific projects or challenges you've faced and how you resolved them, as this will demonstrate your hands-on expertise.
✨Emphasise Customer Service
As a Third Line Support Engineer, strong customer service skills are crucial. Share examples of how you've effectively communicated with users and resolved their issues, showcasing your ability to maintain a positive and collaborative environment.
✨Demonstrate Organisational Skills
The role requires being organised and deadline-driven. Prepare to discuss how you manage your time and prioritise tasks, especially when dealing with multiple support requests or system maintenance activities.
✨Research the Company Culture
Familiarise yourself with NRL Group's values and workplace culture. Mentioning their commitment to continuous improvement and employee wellbeing during the interview can show that you're aligned with their mission and would be a good fit for their team.
