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- Tasks: Lead and manage facilities operations across multiple sites, ensuring high service standards.
- Company: Join a forward-thinking company committed to creating a cleaner, greener future.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Step into a key leadership role and make a real impact on workplace environments.
- Qualifications: Experience in facilities management and strong team leadership skills required.
- Other info: Diverse and inclusive workplace with a focus on safety and compliance.
We are seeking a proactive and experienced Workplace Manager to oversee site services and day-to-day facilities operations across multiple locations, including Bangor and Lancaster. This is a key leadership role responsible for delivering high-quality service standards, managing support teams, ensuring compliance, and coordinating contractors across all sites.
This position is an excellent next step for an Assistant Facilities Lead or similar professional looking to progress into a broader, multi-site management role. The successful candidate will act as the on-site lead for Workplace operations, managing key service areas including fleet coordination, waste management, cleaning, reception, and overall service delivery.
Strong communication skills are essential, with regular engagement required with key stakeholders, landlords, and colleagues across all locations. While Lancaster will be the primary base, the role involves close collaboration with colleagues at the Bangor site and an additional field-based location. On-site visits will be required as needed to support local operations, with much of the day-to-day engagement managed remotely.
Key Responsibilities- Leadership & Team Management: Lead and support Workplace teams across all sites (typically two staff members per site). Foster a positive, inclusive, and high-performing team culture.
- Compliance & Safety: Oversee site services, health and safety, and service contracts. Ensure procedures are consistently followed by Site Services teams across all locations.
- Service Delivery & Customer Experience: Ensure safe, clean, and efficient working environments aligned with organisational standards. Support customer service improvement plans across multiple sites.
- Financial & Operational Management: Support the Site Services Manager with budget control, benchmarking, and procurement in line with organisational procedures. Attend and coordinate audits, inspections, and site visits as required.
We’re looking for someone with:
- A Workplace or Facilities Management qualification, or 3+ years’ experience in a comparable role.
- A recognised Health and Safety qualification (e.g. IOSH or NEBOSH) is desirable.
- Proven experience leading teams and managing contractors.
- Demonstrable budget management skills and the ability to control service-related spend.
- Experience working across multiple sites or within a dispersed organisation.
- Strong knowledge of regulations and best practice related to site services operations.
- Excellent communication skills, with confidence engaging stakeholders and contractors.
- A good understanding of finance and HR processes relevant to facilities operations.
- A full UK driving licence would be advantageous.
The NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future. We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer.
Facilities Manager - Soft Services in Lancaster employer: NRL Recruitment
Contact Detail:
NRL Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager - Soft Services in Lancaster
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their operations, especially if they have multiple sites like Bangor and Lancaster. This will help you tailor your responses and show that you’re genuinely interested.
✨Tip Number 3
Practice your communication skills! As a Facilities Manager, you'll need to engage with various stakeholders. Role-play common interview scenarios with a friend to boost your confidence and refine your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Facilities Manager - Soft Services in Lancaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Facilities Manager role. Highlight your leadership experience, compliance knowledge, and any relevant qualifications to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about facilities management and how your background makes you the perfect candidate for this multi-site role.
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your application demonstrates your ability to engage with stakeholders and manage teams effectively. We want to see how you can foster a positive team culture!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at NRL Recruitment
✨Know Your Stuff
Before the interview, brush up on your knowledge of facilities management, especially in relation to soft services. Familiarise yourself with key concepts like health and safety regulations, budget management, and service delivery standards. This will help you speak confidently about how your experience aligns with the role.
✨Showcase Your Leadership Skills
As a Facilities Manager, you'll be leading teams across multiple sites. Prepare examples of how you've successfully managed teams in the past, focusing on fostering a positive culture and driving performance. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Engage with Stakeholders
Strong communication is crucial for this role. Think about times when you've effectively engaged with stakeholders or contractors. Prepare to share these experiences, highlighting your ability to build relationships and ensure smooth operations across different locations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s approach to service delivery or how they measure success in facilities management. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
