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- Tasks: Assist with customer orders, coordinate queries, and perform general admin duties.
- Company: Join NRL Group, connecting global companies to drive engineering projects for a greener future.
- Benefits: Enjoy a friendly work environment with potential for long-term employment and flexible hours.
- Why this job: Gain valuable experience in customer service while contributing to meaningful energy transition projects.
- Qualifications: Proficiency in Microsoft Office, strong communication skills, and attention to detail required.
- Other info: Immediate start available; basic credit check needed before assignment.
NRL’s client based in Edinburgh are looking to recruit a Customer Service Administrator for an initial temporary period of at least a month with potential for a longer term role. Hours are (Apply online only) Mon-Thurs with a 12.50 finish on a Friday. Immediate start! About the role: Assist with the processing of customer orders accurately as per customer SLAs (Service Level Agreements). Help with co-ordination of queries with clients to ensure data is up-to-date and accurate. General administrative duties, including photocopying, logging and distributing mail, maintaining filing systems and securely disposing of documents as per retention periods. Signing for deliveries. Provide cover for other Customer Service staff as required, including manning Reception. What you will need: They should have a working knowledge of all Microsoft Office packages and fast and accurate keyboard skills. This post requires attention to detail, accuracy, ability to communicate effectively, both verbally and in writing are essential together with a flexible approach to working practices. Candidates will need to go through a basic credit check prior to starting assignment What’s in it for you: A friendly and busy environment Potential for a longterm role The NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future. We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer. You can ensure you stay safe when job searching online by visiting the JobsAware website
Customer Service Administrator - Contract employer: NRL Recruitment
Contact Detail:
NRL Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator - Contract
✨Tip Number 1
Familiarise yourself with the specific software and tools used in customer service roles. Since you'll be working with Microsoft Office packages, consider brushing up on Excel and Word to demonstrate your proficiency during any interviews.
✨Tip Number 2
Practice your communication skills, both verbal and written. You might be asked to handle queries or provide information, so being clear and concise will help you stand out as a candidate.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully managed administrative tasks in the past. This could include maintaining filing systems or processing orders accurately.
✨Tip Number 4
Be ready to discuss your flexibility in working practices. The role may require you to cover for other staff, so having examples of how you've adapted to changing situations in previous jobs can be beneficial.
We think you need these skills to ace Customer Service Administrator - Contract
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Administrator position. Tailor your application to highlight relevant experience and skills that match these criteria.
Highlight Relevant Skills: Make sure to emphasise your proficiency in Microsoft Office and your attention to detail in your CV and cover letter. Provide specific examples of how you've successfully managed customer orders or administrative tasks in previous roles.
Craft a Strong Cover Letter: Write a personalised cover letter that addresses why you are interested in this role and how your background makes you a suitable candidate. Mention your ability to communicate effectively and your flexible approach to work, as these are essential for the position.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Customer Service role.
How to prepare for a job interview at NRL Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you would handle common customer queries and complaints, as this role heavily revolves around assisting customers and ensuring their satisfaction.
✨Demonstrate Attention to Detail
Since the job requires accuracy in processing orders and maintaining records, prepare examples from your past experiences where your attention to detail made a difference. This will show that you understand the importance of precision in this role.
✨Familiarise Yourself with Microsoft Office
As proficiency in Microsoft Office is essential, make sure you can confidently discuss your experience with these tools. You might even want to mention specific tasks you've accomplished using them, like creating reports or managing data.
✨Show Flexibility and Team Spirit
The role involves covering for other staff and adapting to various tasks. Be prepared to share instances where you've successfully worked in a team or adapted to changing circumstances, highlighting your flexible approach to work.
