HYBRID 1-2 DAYS IN THE OFFICE COULD BE BASED FROM LONDON, MANCHESTER OR BRISTOL
GOVERNMENT ROLE, GREAT OPPORTUNITY TO MAKE A DIFFERENCE!
Job summary
This Government Department is undergoing a significant Digital Transformation. Over the next three years they aspire to make UK Government digital services the best in the world, meeting or exceeding the benchmark set globally by the best public or private sector standards.
To meet this ambition they are aiming to further improve the conditions, processes and expertise they have in place to be set up for success. This means going further and faster and strengthen the delivery of ‘Digital Data and Technology’ in government.
To support these ambitions they have established a new Chief Digital Information Office (CDIO) directorate to build on existing strengths, based on six principles to:
- Build trust by stabilizing services and getting the basics right
- Be the gateway for all non-GDS digital, data and technology services delivered
- Provide impeccable service to users
- Drive digital, data and technology thought leadership
- Transform ways of working
The role is part of the Digital Enterprise Services team which provides, maintains and supports
the infrastructure, telephony, network, WiFi, end-user devices, cloud capability and software across the entire estate.
Reporting into the Cloud Operations Manager you will be a subject matter expert in Google Workspace in the Google Administration team that manages the Google Workspace range of applications totalling 13,000 accounts.
What you'll do
You will act as a primary escalation point for the service desk, as a Google liaison, and help the department to gain maximum benefit from the technology.
You will help ensure that the Google Workspace environments are;
- securely configured
- updated accordingly
- well maintained and follow best practices
You will be the Subject Matter Expert for all Google Workspace range of applications (Google Drive, GoogleMail, etc.), and 3rd party cloud productivity suite tools such as AODocs.
Main Responsibilities
- Maintain regular contact with users to understand their needs and challenges and ensure continuous improvement of products and services
- Maintain and build the relationship with Google and our Google Partner
- Develop an effective partnership and act as an ambassador for Google Workspace, challenging the departments and users where appropriate
- Support business change activities, focussing on technology impacts.
- Manage and triage incoming tickets for the Google team
- Provide Project Management for the various in-flight projects that involve the Google team
- Stay up to date with changes to Google Workspace, Google Cloud, and other products
- Act as Subject Matter Expert for escalation of Google related problems and changes from the service desk and business partners
- Promote the service desk as the go to function for technology and digital related change, or problem rectification, ensuring they are engaged early and solutions are determined with input from them
- Work with the Digital Records Management team in managing the AODocs document library
- Work with the Project Delivery team in the migration of data and email into and out of Google Workspace
- Work with the Security team, Freedom of Information and Subject Access Request team to provide relevant support
- Work with Cyber Security on the best practices for managing Google Workspace including but not limited to; authentication and authorisation (OAuth, SSO, Sharing Permissions, Service Accounts, etc), Data Loss Prevention, Trust Rules, etc
- Creating documentation for new and existing applications, processes, training materials, and service desk knowledge base articles.
Person specification
It's essential that you have:
- Valid Security Clearance or eligible to be cleared
- Experience in working as third line support in a busy IT support function
- Experience in the delivery of complex projects from ideation to implementation
- Experience in data migrations and migration tools
- Deep understanding of messaging protocols and email security
- Experience in using Google Apps Manager commands (GAM)
- Experience managing SaaS based messaging platforms such as Google and Office 365
- Experience in managing a large Google Workspace domain including third party tools
- Experience with working as a business analyst to gather requirements and success criteria for project work
- Experience with running multiple (dozens) of projects simultaneously
- Experience with managing multiple DNS zone files
- Experience with implementing email security standards such as DKIM, SPF, DMARC, and MTA-STS
- Experience with, and confident in dealing with, senior stakeholders and VIPs.
It's desirable that you have:
- Understanding of legislation pertaining to government and public sector data and IT security
- Any experience with AD, MS Exchange and Sharepoint is highly beneficial
- Experience in managing and administering MS Sharepoint and Office 365
- A good understanding of Change Management Principles in relation to changing of messaging platform
- Experience with Asana and Jira
Technical skills
We'll assess you against these technical skills during the selection process:
- Email Security Best Practices
Google Workspace Administrator employer: NRGTech Talent Solutions
As a prestigious arm of the government, we pride ourselves on fostering a collaborative and inclusive work culture that values strategic thinking and innovation. Our employees benefit from comprehensive professional development opportunities, competitive remuneration, and the chance to make a meaningful impact in the public sector. Join us in a role where your expertise will not only drive cost savings but also contribute to the greater good of society.
