At a Glance
- Tasks: Manage customer orders and ensure smooth communication between clients and suppliers.
- Company: Join a leading European manufacturing company with growth opportunities.
- Benefits: Competitive salary, great pension, and additional benefits.
- Other info: Flexible work environment with opportunities for professional development.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: GCSEs in Maths and English, plus 3 years in customer service or admin.
The predicted salary is between 27500 - 27500 £ per year.
A leading name in several fields of manufacturing, with a major European and UK presence spanning many operational plants, is seeking a Customer Service & Office Administrator at one of their Manchester based sites.
The Customer Service & Office Administrator will be responsible for the effective and efficient administration of sales and purchase orders between the business and its customers and suppliers. They will process purchase orders for the Procurement department and manage the process from supplier to customer. The role involves extensive work on Business ERP & CRM systems, including Iscala, MS Office (Excel, Word, Teams & Dynamics). It requires close collaboration with other business functions and combines processing of orders with communication via phone and email to ensure the smooth running of customer requirements.
Essential duties and responsibilities:
- Processing of sales orders
- Arranging UK & Export despatches, transport & paperwork via hauliers
- Liaising with customers to arrange/rearrange delivery dates
- Raising of purchase orders
- Responsibility for chasing up purchase order deliveries
- Miscellaneous non-stock purchases
- Credit control of customers including following up on overdue payment
- Customer complaints processing
- Administration & monitoring of department KPI’s as required
- Cover other office functions as needed
- Business administrative project work as required
- Responsibility for & upkeep of office administration procedures & Training matrix
- Training of other members of staff
Secondary or Cover roles:
- Daily input of all payments, cheques, and Bacs receipts into cash book
- Daily posting of receipts to ledgers and nominal ledger items
- Daily bank reconciliation
- Reporting cash figures to group
- Following credit control procedures e.g. Dow Jones / credit checks
- Apply for Euler credit limits
- Chasing overdue sales ledger accounts
- Weekly reporting on uninsured risks
Skills and Experience Required:
- GCSE’s or equivalent in Maths and English
- Over 3 years in a customer service or office administration environment (manufacturing preferred)
- Excellent English language skills
- Competent on Microsoft packages including Word and Excel
- Confident, clear and polite telephone manner
- Strong organisational, numeracy and literacy skills
- Flexible approach and ability to work under pressure and meet deadlines
- Strong interpersonal skills including ability to build relationships
If you fit the bill as outlined above do not delay - apply here and we will be in touch to discuss the role and company in more detail.
Customer Service & Office Administrator employer: NRGTech Talent Solutions Ltd
Join a leading European manufacturing company in Manchester, where you will be part of a dynamic team that values collaboration and employee growth. With a competitive salary, excellent pension scheme, and a supportive work culture, this role offers the chance to develop your skills in a thriving environment while contributing to meaningful projects. Embrace the opportunity to progress within a major player in the industry, ensuring a rewarding career path ahead.
Contact Details:
NRGTech Talent Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Office Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. Make sure you can talk about your experience in customer service and office administration confidently. We want you to shine!
✨Tip Number 3
Follow up after interviews with a thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service & Office Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service & Office Administrator role. Highlight your relevant experience in customer service and office administration, especially in a manufacturing environment. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the job description and show us your enthusiasm for joining our team.
Showcase Your Skills:Don’t forget to highlight your proficiency in Microsoft Office, especially Excel and Word. If you have experience with ERP or CRM systems, make sure to mention that too! We love seeing candidates who are tech-savvy and ready to hit the ground running.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at NRGTech Talent Solutions Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role involves customer service, prepare examples from your past experiences where you successfully handled customer queries or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with ERP & CRM Systems
The job requires working with specific software like Iscala and Dynamics. If you have experience with these or similar systems, be ready to discuss it. If not, do a bit of research to understand how they work and mention your willingness to learn.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities. This shows that you’re not just interested in the job, but also in how you can fit into the company.
