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- Tasks: Support sales by preparing technical proposals and handling customer inquiries.
- Company: Join a growing company delivering high-quality solutions in Northumberland.
- Benefits: Enjoy a £35,000 salary, pension plan, and performance-related bonuses.
- Why this job: Be part of a collaborative team and grow your technical skills with training provided.
- Qualifications: Strong technical understanding and excellent communication skills are essential.
- Other info: Opportunity for professional growth and occasional travel for customer visits.
The predicted salary is between 28000 - 42000 £ per year.
We are seeking a Technical Sales Support professional to join our client's team and support their ongoing success in delivering high-quality solutions to their clients. This role will primarily focus on preparing detailed technical proposals, handling inbound customer inquiries, and ensuring client needs are met effectively. If you have a strong technical understanding, excellent customer service skills, and the ability to work with both technical and non-technical teams, we’d love to hear from you!
Key Responsibilities:
- Manage inbound customer calls and inquiries, providing timely and accurate information
- Analyse customer needs and recommend suitable solutions by reviewing project specifications and site drawings
- Collaborate with internal departments to gather necessary information and ensure client requirements are met
- Prepare detailed technical proposals and quotations using Microsoft Office, Sage 200, and Salesforce
- Create technical arrangement drawings using SolidWorks (training provided if needed)
- Develop a deep understanding of client requirements, specifications, and applications
- Produce detailed product information that highlights technical aspects, benefits, and applications for customers
Required Experience & Skills:
- Strong technical acumen with the ability to understand engineering concepts related to safety-critical systems
- Ability to read and interpret technical drawings, product catalogs, pricing books, regulations, and industry standards
- Technical or engineering qualifications are preferred but not essential
- Excellent communication skills, with the ability to explain complex technical information to both technical and non-technical audiences
- Strong organizational skills with the ability to manage multiple projects and deadlines
- Proficiency with technical drawing software (SolidWorks is preferred, or equivalent experience with similar systems)
- A customer-focused mindset with the ability to build and maintain strong client relationships
- Willingness to travel occasionally for customer visits and industry events
About You:
You’re technically minded with a knack for understanding and interpreting drawings and specifications. You enjoy providing high-quality customer service, offering clear technical solutions to client inquiries, and collaborating with internal teams to ensure projects run smoothly. While this is not a business development role, your work will play a critical role in supporting the sales process through detailed technical analysis and proposals. Training on systems like SolidWorks will be provided for the right candidate.
What’s On Offer:
- Competitive salary of £35,000 with opportunities for performance-related bonuses
- Contributory pension plan
- Discretionary bonus (depending on business performance)
- A supportive and collaborative team environment
- Opportunity for professional growth and development
If you’re ready to play a crucial role in an innovative and growing company, apply today! We’re looking for someone who is eager to contribute, learn, and grow alongside our client as they continue to expand.
Locations
Technical Sales Support Specialist employer: NRG.
Contact Detail:
NRG. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Sales Support Specialist
✨Tip Number 1
Familiarise yourself with the technical aspects of the products and services offered by the company. Understanding the solutions you’ll be supporting will help you engage more effectively with both customers and internal teams.
✨Tip Number 2
Brush up on your communication skills, especially in explaining complex technical information. Practising how to convey technical concepts in simple terms can make a big difference when interacting with non-technical clients.
✨Tip Number 3
Gain a basic understanding of SolidWorks or similar technical drawing software. Even if you haven't used it before, showing a willingness to learn can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the industry, either through LinkedIn or local events. Building relationships can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Technical Sales Support Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Sales Support Specialist position. Tailor your application to highlight how your skills and experiences align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in technical sales support or related fields. Mention specific examples where you've successfully managed customer inquiries or prepared technical proposals.
Showcase Technical Skills: Since the role requires a strong technical understanding, be sure to detail your proficiency with relevant software like Microsoft Office, Sage 200, Salesforce, and SolidWorks. If you have experience interpreting technical drawings, mention that too!
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role. Discuss why you're interested in working with the company and how you can contribute to their success in delivering high-quality solutions.
How to prepare for a job interview at NRG.
✨Showcase Your Technical Knowledge
Make sure to brush up on your technical understanding, especially related to safety-critical systems. Be prepared to discuss how you interpret technical drawings and specifications, as this will demonstrate your capability to handle the role effectively.
✨Demonstrate Customer Service Skills
Since the role involves managing customer inquiries, highlight your previous experiences in providing excellent customer service. Share specific examples of how you've resolved customer issues or provided clear solutions in the past.
✨Familiarise Yourself with Relevant Software
Although training will be provided, having a basic understanding of SolidWorks, Microsoft Office, Sage 200, and Salesforce can give you an edge. Mention any experience you have with these tools during the interview to show your readiness to hit the ground running.
✨Prepare for Collaboration Questions
The role requires working closely with both technical and non-technical teams. Be ready to discuss how you've successfully collaborated in the past, focusing on your communication skills and ability to bridge gaps between different departments.
