Business Operations Manager in Sunderland

An exciting opportunity has arisen for an experienced Business Operations Manager to join a growing, values driven organisation. This is a pivotal role that sits at the centre of business operations, offering the chance to influence workplace environments, lead health & safety initiatives, manage key supplier relationships, and enhance the day-to-day experience of employees and visitors. Reporting into senior leadership, you will play a key role in ensuring workplaces are safe, welcoming, efficient, and aligned with organisational standards. Combining strategic oversight with hands-on operational delivery, this position offers significant responsibility, ownership, and the opportunity to drive continuous improvement across multiple locations. This role also includes leadership of a small workplace team, making it an excellent opportunity for someone who enjoys developing people while delivering operational excellence.

Key Responsibilities

• Workplace Operations
  • Oversee the smooth running of workplace operations across multiple sites.
  • Create and maintain welcoming, efficient, and well-supported working environments.
  • Support workplace activities including onboarding, internal events, and day-to-day office operations.
  • Identify and implement improvements to enhance the employee and visitor experience.
• Health & Safety
  • Take ownership of health & safety across the organisation.
  • Ensure compliance with relevant legislation, policies, and procedures.
  • Conduct risk assessments and drive a culture of continuous improvement in workplace safety.
  • Provide guidance and support to managers and employees on health & safety matters.
• Supplier & Property Management
  • Manage relationships with workplace, facilities, and property suppliers.
  • Monitor service performance and ensure high standards are maintained.
  • Negotiate and manage contracts to deliver value for money and quality service.
  • Oversee the management of office hubs and external workplace facilities.
• Governance & Compliance
  • Ensure workplace activities align with quality, environmental, and information security standards.
  • Support audits, compliance reviews, and continuous improvement initiatives.
  • Develop and maintain effective operational processes and procedures.
• Budget Management
  • Manage workplace-related budgets and expenditure.
  • Balance cost control with service quality and sustainability objectives.
  • Work closely with finance teams to support forecasting and budget planning.
• Leadership
  • Lead, support, and develop a small workplace operations team.
  • Build strong relationships across the organisation.
  • Act as a trusted operational partner to stakeholders at all levels.

About You

To be successful in this role, you will ideally have:

• Experience in workplace, facilities, or business operations management, ideally across multiple locations.
• Strong knowledge of health & safety legislation and compliance requirements.
• Experience managing suppliers, contracts, and service delivery.
• Budget management and cost-control experience.
• A practical, proactive, and solutions-focused approach.
• Strong communication and stakeholder management skills.
• Previous people management or team leadership experience.
• IOSH Managing Safely qualification, or willingness to obtain it.

What's on Offer?

• Salary of £44,000 - £50,000
• Competitive pension scheme
• Health cash plan
• Share options
• Discretionary bonus scheme
• Flexible working hours
• 25 days annual leave plus bank holidays
• Supportive and collaborative working environment
• The opportunity to make a tangible impact on how the organisation operates

This role is primarily office-based in Newcastle upon Tyne due to the nature of the position. Occasional travel between other UK locations may be required.

NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.