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For Companies At a Glance
- Tasks: Manage client insurance portfolios and deliver exceptional service.
- Company: Dynamic insurance firm committed to diversity and inclusion.
- Benefits: Hybrid work model, competitive salary, and career advancement opportunities.
- Other info: Supportive environment with mentoring for professional growth.
- Why this job: Join a team that values client relationships and operational excellence.
- Qualifications: Experience in account handling or transferable skills in insurance.
The predicted salary is between 30000 - 40000 £ per year.
As an Account Handler, you will play a key role in delivering exceptional service to clients by managing their insurance portfolios and supporting the team in providing tailored insurance solutions. You will ensure client needs are met efficiently, while maintaining high standards of accuracy, compliance, and professionalism. Your role will focus on fostering strong client relationships, driving retention, and supporting operational excellence.
Key Responsibilities:
- Client Management
- Respond promptly and professionally to client queries, ensuring a high level of customer service.
- Build and maintain strong relationships with clients, understanding their individual insurance requirements.
- Assist with the preparation and renewal of client insurance policies, ensuring accuracy and continuity of cover.
- Provide expert advice on a range of insurance products and identify opportunities to enhance client coverage.
- Policy Administration
- Process new business, renewals, endorsements, and cancellations accurately and within agreed timelines.
- Review and ensure the accuracy of policy documentation, terms, and conditions.
- Maintain up-to-date and accurate client records in line with company policies and procedures.
- Insurer Negotiation
- Liaise with insurers to secure favourable terms and ensure policies meet client needs.
- Negotiate premiums and coverage terms to achieve the best outcomes for clients.
- Compliance and Regulation
- Ensure all activities comply with FCA regulations and company compliance standards.
- Stay informed about regulatory and market changes to provide accurate advice to clients.
- Collaboration and Teamwork
- Work closely with colleagues to deliver seamless client support.
- Share knowledge and best practices within the team to improve service delivery.
- Support and mentor less experienced team members as required.
Attributes, Skills & Qualifications
We welcome applications from individuals who meet the essential criteria through relevant experience or transferable skills. Additional desirable skills, attributes, or qualifications will be considered an advantage. We are committed to fostering a diverse and inclusive work environment and encourage candidates from all backgrounds and experiences to apply.
Essential:
- Experience in a similar account handling role within the insurance sector or specialism (Personal Lines, SME, Property Owners, PI, D&O and Cyber).
- Knowledge of commercial insurance products and markets.
- Proficiency in using insurance platforms and client management systems.
- Strong understanding of compliance responsibilities, including FCA regulations, Consumer Duty obligations, and other relevant standards.
- Proven ability to ensure all client and policy documentation meets regulatory and company compliance requirements.
Desirable:
- A CII qualification or a willingness to work towards it.
- Experience with Acturis or similar insurance systems.
In addition to technical knowledge and experience, we're looking for individuals who demonstrate:
- Client-focused, with excellent communication and customer service skills.
- Strong organisational and time-management abilities.
- Confidence in managing multiple tasks under pressure.
- Proactive and adaptable, with a willingness to learn.
- A collaborative approach, contributing positively to team success.
NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.
If you're a dedicated professional ready to advance your career, apply now; we'd love to have you on our team!
Account Handler - Hybrid in Southend-on-Sea employer: NRG.
Contact Detail:
NRG. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler - Hybrid in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance sector and let them know you're on the lookout for an Account Handler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of commercial insurance products and FCA regulations. We want you to feel confident discussing how you can meet client needs and drive retention, so practice those scenarios!
✨Tip Number 3
Showcase your client management skills during interviews. Share specific examples of how you've built strong relationships and provided exceptional service in past roles. This will help us see how you'd fit right into our team!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Account Handler - Hybrid in Southend-on-Sea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Handler role. Highlight your relevant experience in insurance and how it aligns with the job description. We want to see how you can bring value to our team!
Showcase Your Client Management Skills: Since client relationships are key, share specific examples of how you've successfully managed client portfolios in the past. We love hearing about your customer service successes and how you've gone above and beyond for clients.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NRG.
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of commercial insurance products and the specific markets relevant to the role. Being able to discuss different types of policies and their benefits will show that you're not just familiar with the basics, but that you can provide tailored solutions for clients.
✨Showcase Your Client Management Skills
Prepare examples of how you've successfully managed client relationships in the past. Think about times when you responded to queries promptly or built strong connections. This will demonstrate your ability to foster relationships and drive retention, which is key for this role.
✨Be Ready to Discuss Compliance
Since compliance is a big part of the job, be prepared to talk about your understanding of FCA regulations and how you've ensured compliance in previous roles. Highlight any experience you have with policy documentation and how you maintain accuracy and adherence to standards.
✨Demonstrate Team Spirit
Collaboration is essential, so think of examples where you've worked closely with colleagues to achieve a common goal. Be ready to discuss how you share knowledge and support team members, as this shows you're a team player who contributes positively to the workplace.