Receptionist

Location: Whitley Bay – office based role

Hours: Monday – Friday, 9:00am – 5:00pm (35 hours per week)

Salary: £24,000 per annum

As the front line of the office, the Receptionist plays a vital role in creating a positive first impression and ensuring smooth operations across all departments.

Key Responsibilities

• Operate the firm’s switchboard including managing voicemails.
• Monitor the reception inbox/emails and incoming faxes; distribute to relevant team members.
• Greet clients and visitors in a friendly, professional manner and assist with tasks such as photocopying and document witnessing.
• Handle incoming and outgoing mail.
• Assist in scheduling appointments/meetings.
• Take card payments, issue receipts and maintain daily payment records for the cashier.
• Ensure stationery cupboard is well stocked.
• Maintain the Wills/Deeds storage database; filing and upkeep of record cards.
• Keep reception and meeting room areas clean, tidy and presentable.

Additional Support Duties

When reception duties are lighter, support other teams with tasks including but not limited to:

• Making and receiving telephone calls; consulting with solicitors, estate agents, courts and other third parties.
• Maintaining client files and databases.
• Assisting other team members as directed by the Practice Manager.

What We’re Looking For

• Minimum 2 years’ experience working on a busy reception.
• Confident switchboard/multiline phone experience.
• Strong organisational skills and ability to prioritise conflicting tasks.
• Excellent verbal and written communication.
• Pleasant, professional, and friendly manner.
• Good IT skills (email, basic office software).
• Discretion and ability to maintain confidentiality.
• Ability to stay calm and efficient under pressure.

NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.