At a Glance
- Tasks: Manage and recover outstanding debts while building strong relationships with clients.
- Company: Join NRG, a high-growth, innovative business in Newcastle Upon Tyne.
- Benefits: Enjoy a competitive salary, benefits package, and a supportive team environment.
- Other info: Great opportunity for career growth in a collaborative workplace.
- Why this job: Make a real impact in a dynamic role that values your contributions.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 31500 - 38500 £ per year.
Contract Type: Full-Time, Permanent, office based
Hours: 37.5 hours per week – 9.00am-5.30pm (Mon-Fri)
Role Overview
As a Debt Control Assistant, you will play a vital role in managing and recovering outstanding debts within the business. This will involve extensive communication with both individual and corporate debtors, ensuring payment is made within agreed terms while maintaining strong working relationships across the company.
Main Responsibilities
- Client Relations: Build and maintain effective relationships with Client Service Directors and other internal teams to drive cash collections.
- Debt Recovery: Liaise with debtors via telephone, email, or letter to recover money owed, ensuring all payments are made within agreed terms.
- Issue Resolution: Investigate queries, negotiate payment dates and resolve complex issues with the support of senior team members.
- Internal Coordination: Work closely with teams from various departments, including Legal and Operations, to ensure efficient collections and resolution of outstanding debts.
- Risk Management: Identify early signs of financial distress and work with relevant stakeholders to mitigate risks and reduce exposure.
- Escalation & Legal Recovery: Escalate accounts to legal recovery if necessary, maintaining awareness throughout the process and assisting with responses should the case progress to court.
- Administrative Support: Manage your workload effectively, ensuring high-quality customer service is maintained and administrative tasks are completed in a timely manner.
What We Ask of You
- Communication Skills: Strong verbal and written communication skills with the ability to problem-solve in a dynamic environment.
- Attention to Detail: A high level of accuracy and attention to detail is essential.
- Volume Management: Ability to manage high volumes of work while maintaining a high standard of service.
- Experience in Similar Roles: Previous experience in an office environment, ideally in a credit control or administrative role, would be advantageous.
Experience Required
- Proficient in Microsoft Office applications (Excel, Outlook, Word).
- Experience in telephone-based communications (both inbound and outbound calls).
- Strong administrative experience with a high volume of paperwork.
- Credit control experience would be beneficial but not essential.
- Professional services or similar industry experience is an advantage.
Why Join?
- Work within a high-growth, innovative business that is reshaping the industry.
- Be part of a supportive, collaborative team that values your contributions.
- Competitive salary and benefits package.
To apply, please send your CV to sarahmillar@nrgplc.com or message directly for more information.
NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all.
Debt Control Assistant in North East employer: NRG.
NRG in Newcastle upon Tyne is an exceptional employer, offering a dynamic work environment where strategic oversight meets hands-on delivery. With a competitive salary and a strong focus on employee growth, NRG fosters a culture of collaboration and innovation, ensuring that every team member has the opportunity to thrive while contributing to a safer and more efficient workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Control Assistant in North East
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like NRG.. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Debt Control Assistant in North East
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to NRG..
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on NRG.'s website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at NRG.
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with NRG..
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at NRG. will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former NRG. employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
