Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for clients, handling inquiries in English, Lithuanian, and Russian.
- Company: Join a busy legal team in the heart of Newcastle City Centre.
- Benefits: Enjoy a competitive salary and a permanent full-time position.
- Why this job: Make a real difference by supporting clients and ensuring their needs are met.
- Qualifications: Fluency in English, Lithuanian, and Russian is essential; strong communication skills are a must.
- Other info: Work in a diverse and inclusive environment with opportunities for growth.
The predicted salary is between 19000 - 25000 £ per year.
Location: Newcastle City Centre
Salary: £22,250 per annum
Contract: Full-time, Permanent
About the Role
We are seeking a trilingual First Response Advisor (English/Lithuanian/Russian) to join a busy legal team in Newcastle City Centre. This is an excellent opportunity for someone with strong communication skills and a professional manner to become an integral part of our client care team. The successful candidate will act as the first point of contact for new and existing clients, handling enquiries in all three languages. You will play a key role in ensuring that client information is accurately captured and that each enquiry is managed efficiently and with care.
Key Responsibilities
- Client Communication: Answer incoming calls and emails, providing clear and professional information in English, Lithuanian and Russian, depending on client needs.
- Attendance Taking: Record accurate details of client enquiries and attendance notes for the First Response Team, ensuring information is logged correctly.
- Client Support: Assist clients with initial queries and direct them to the appropriate department or legal team member.
- Case Administration: Update case management systems with relevant client data and maintain accurate and confidential records.
- Team Coordination: Work closely with colleagues to ensure a smooth client journey and seamless handover of information.
- Compliance: Ensure all communication and data handling meet the firm's compliance and confidentiality standards.
About You
- Fluent language skills in English, Lithuanian and Russian are essential, as the role involves supporting clients who communicate in these languages.
- Excellent communication and interpersonal skills, with the ability to handle sensitive information with discretion.
- Strong attention to detail and accurate record-keeping.
- Confident working in a fast-paced office environment and managing multiple priorities.
- Previous experience in an administrative, call-handling or customer service role ideally within a legal or professional services environment is desirable but not essential.
NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.
Locations
Trilingual English/Lithuanian/Russian First Response Advisor in Newcastle upon Tyne, North East employer: NRG
Contact Detail:
NRG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trilingual English/Lithuanian/Russian First Response Advisor in Newcastle upon Tyne, North East
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might know someone in the legal field. A personal connection can often get your foot in the door faster than a CV.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock sessions with a mate. Focus on showcasing your trilingual skills and how you can handle client queries efficiently. Confidence is key!
✨Tip Number 3
Research the company! Familiarise yourself with their values and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our awesome team.
We think you need these skills to ace Trilingual English/Lithuanian/Russian First Response Advisor in Newcastle upon Tyne, North East
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being trilingual, make sure to highlight your language skills right at the top of your application. We want to see how fluent you are in English, Lithuanian, and Russian, so don’t hold back!
Tailor Your Application: Take a moment to read through the job description and match your experience with what we’re looking for. Use similar language and keywords from the description to show us you’re the perfect fit for our team.
Be Professional Yet Approachable: We’re looking for someone with strong communication skills, so keep your tone professional but friendly. Show us that you can handle sensitive information with care while still being approachable for clients.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at NRG
✨Brush Up on Your Language Skills
Since this role requires fluency in English, Lithuanian, and Russian, make sure you practice speaking and writing in all three languages. Prepare to demonstrate your language skills during the interview by discussing scenarios where you've used them effectively.
✨Know the Company Inside Out
Research the company’s values, mission, and recent news. Understanding their approach to client care and how they handle sensitive information will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Prepare for Common Scenarios
Think about potential client inquiries you might encounter and how you would respond. Practising these scenarios can help you articulate your thought process clearly and demonstrate your problem-solving skills during the interview.
✨Showcase Your Attention to Detail
Since accurate record-keeping is crucial for this role, be ready to discuss examples from your past experiences where your attention to detail made a difference. Highlighting specific instances will show that you understand the importance of precision in client communication.
