At a Glance
- Tasks: Shape resource planning and optimise performance in a dynamic contact centre environment.
- Company: Join a rapidly expanding business with a commitment to diversity and inclusion.
- Benefits: Starting salary of £50,000, pension, health cashback, and extra days off.
- Other info: Enjoy a vibrant workplace culture with year-round celebrations and team activities.
- Why this job: Make a real impact by turning data into actionable strategies for growth.
- Qualifications: Experience in workforce planning and strong analytical skills required.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a strategic problem-solver with a passion for turning data into action. In this role, you’ll shape how we forecast demand, schedule resources, and optimise performance across their contact centre operations. Your work will ensure they scale efficiently while delivering an outstanding experience for every customer.
You’ll combine analytical expertise with process design to create smarter scheduling strategies, build insightful reporting tools, and identify opportunities to improve performance across multiple channels.
What You’ll Do- Lead the development of resource plans that balance short-term agility with long-term scalability, using interaction and sales data to anticipate demand.
- Design and implement scheduling frameworks that optimise shift patterns, breaks, and offline time, ensuring teams operate at peak efficiency.
- Build automated dashboards and performance reports using BI tools (Power BI, Tableau) or advanced Excel, providing clear insights for decision-making.
- Analyse engagement across digital channels - such as email, SMS, and chat - to improve responsiveness and effectiveness.
- Act as the owner of planning and adherence processes, embedding scalable solutions that drive consistency and operational excellence.
- Hands-on experience in workforce planning, resource optimisation, or operational analytics.
- Strong analytical skills with the ability to translate complex datasets into actionable strategies.
- Advanced Excel proficiency; experience with SQL and BI platforms (Power BI, Tableau) is a plus.
- A track record of designing and implementing robust processes that support growth.
- Excellent communication and stakeholder management skills, with the ability to influence through evidence-based insights.
- Starting salary of £50,000
- Pension, life assurance & income protection
- Cycle-to-work scheme, health cashback plan and wellbeing apps
- Discounted gym memberships & free online fitness classes
- Enhanced parental and caregiver leave
- Extra days off for birthdays and volunteering
- Year-round celebrations, gifts, and team activities
This is a fantastic opportunity to play a key role in a rapidly expanding business!
If you are interested in this role, click ‘apply now’.
NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.
Resource Planning Manager in Manchester employer: NRG
At NRG, we pride ourselves on being an exceptional employer that values strategic thinking and analytical prowess. Our vibrant work culture fosters collaboration and innovation, offering employees ample opportunities for professional growth and development. With a competitive salary and a comprehensive benefits package, including enhanced parental leave and wellness initiatives, we ensure our team members thrive both personally and professionally in a rapidly expanding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Planning Manager in Manchester
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like NRG!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Resource Planning Manager in Manchester
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at NRG, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at NRG
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with NRG’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
