Information Technology Support Specialist

IT Support Specialist (UK Remote)

Overview

We are working alongside a cutting edge Fintech client who are looking to bring in an IT Support Specialist to provide hands-on technical support to our clients internal team and help maintain the systems that power their insurance-based investment platform. You will work across devices, SaaS tools, cloud services, and endpoint security – ensuring people can work productively and securely.

This role combines troubleshooting, automation, and systems administration for a software-heavy environment where compliance and uptime matter.

Responsibilities

• You will provide Tier 1–2 technical support for internal staff across macOS, Windows, and Linux environments – resolving issues related to hardware, software, email, network access, and collaboration tools.
• You will configure, deploy, and manage laptops, desktops, and mobile devices using MDM solutions ( Intune, Jamf, Kandji).
• You will administer SaaS platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Jira, and password managers (e.g., 1Password or Bitwarden).
• You will handle onboarding and offboarding tasks including user provisioning, permissions setup, asset allocation, and access revocation across internal systems.
• You will manage and document internal IT procedures, ticketing workflows, and how-to guides to improve self-service support.
• You will escalate issues to engineering or infrastructure teams when necessary, while maintaining ownership of incident follow-ups and resolution.
• You will monitor system health and patch levels, support endpoint encryption, and run regular updates to maintain security and performance.
• You will assist with internal audits and compliance reviews by ensuring logs, access controls, and system usage records are properly maintained.
• You will recommend and implement automation where possible (onboarding scripts, device setup flows, routine health checks).

Requirements

• 2+ years in an IT support or desktop support role, ideally in a tech or financial environment.
• Strong troubleshooting skills for macOS and Windows, including command line tools and remote access.
• Experience administering Google Workspace or Microsoft 365.
• Familiarity with IT ticketing systems ( Jira Service Management, Freshservice, Zendesk).
• Working knowledge of user access provisioning, MFA setup, and basic identity management.
• Understanding of IT security best practices (encryption, least privilege, patching).
• Strong communication skills and ability to support both technical and non-technical users.

Nice to Have

• Experience with scripting (Bash, PowerShell, or Python) for automation
• Familiarity with compliance environments (FCA, GDPR, SOC 2)
• Exposure to cloud IAM (AWS IAM, Azure AD) and SaaS security reviews
• Previous experience in fintech, insuretech, or regulated software companies

If this position sounds of interest, click \’apply now\’ and a member of our team will be in touch.