NRG is seeking an experienced Contact Centre Manager on a 6-9 month fixed-term contract to steer operations during a period of significant change. The role focuses on delivering high-quality services while supporting the new Target Operating Model and organizational transformation.
You will lead day-to-day contact centre activities, drive performance, and engage with clinical teams, senior stakeholders, and board-level colleagues to ensure alignment with strategic priorities.
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Healthcare Contact Centre Manager - Lead Change & Performance employer: NRG.
NRG in Newcastle upon Tyne is an exceptional employer, offering a dynamic work environment where strategic oversight meets hands-on delivery. With a competitive salary and a strong focus on employee growth, NRG fosters a culture of collaboration and innovation, ensuring that every team member has the opportunity to thrive while contributing to a safer and more efficient workplace.
