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- Tasks: Be the first point of contact for clients, handling calls and gathering information.
- Company: Join a respected organisation in Newcastle focused on client services.
- Benefits: Enjoy a competitive salary of £22,250 and potential legal training opportunities.
- Why this job: Perfect for those looking to kickstart their legal career with hands-on experience.
- Qualifications: Strong communication skills and a passion for client service are essential; legal background is a plus.
- Other info: Flexible shifts from Monday to Friday, fostering a diverse and inclusive workplace.
The predicted salary is between 22250 - 22250 £ per year.
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First Response Advisor, Newcastle upon Tyne
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Client:
NRG
Location:
Newcastle upon Tyne, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
d1ccd266796d
Job Views:
3
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
About the role
Location: Newcastle
Salary: £22,250 per year
Hours: Shifts between, Monday to Friday, 9am – 7pm (1-hour unpaid lunch) 35 hours per week
We’re working with a respected organisation in Newcastle that is seeking a First Response Advisor to join their client services team. This is an excellent opportunity for someone with strong customer service or client-facing experience — particularly those with a legal background or ambition to progress in the legal sector.
The role serves as the first point of contact for new clients, so professionalism, empathy, and excellent communication skills are essential.
Why Apply?
If you have a legal qualification or background, this role could be the ideal stepping stone. For the right candidate, a legal training contract may be offered, making this a unique chance to start or grow your legal career from the ground up.
Key Responsibilities:
Answering a high volume of inbound calls and maintaining a rapid response time
Making outbound calls to potential clients, explaining services and gathering key information about their claims
Accurately logging call details and maintaining detailed, up-to-date records
Building strong rapport with clients and internal colleagues
Handling all interactions in a professional, empathetic, and confidential manner
Upholding high standards of client care and data protection at all times
Ensuring consistent attendance, punctuality, and a strong work ethic
What We’re Looking For:
Excellent verbal and written communication skills in English
Confident telephone manner with a professional and empathetic approach
Strong organisational skills and the ability to prioritise tasks effectively
IT literacy, particularly with Microsoft Office
A legal qualification or experience (advantageous, but not essential)
Interested?
Click ‘Apply Now’ and one of our team members will be in touch to discuss the next steps.
NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.
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First Response Advisor
About the role
First Response Advisor
Location: Newcastle
Salary: £22,250 per year
Hours: Shifts between, Monday to Friday, 9am – 7pm (1-hour unpaid lunch) 35 hours per week
We’re working with a respected organisation in Newcastle that is seeking a First Response Advisor to join their client services team. This is an excellent opportunity for someone with strong customer service or client-facing experience — particularly those with a legal background or ambition to progress in the legal sector.
The role serves as the first point of contact for new clients, so professionalism, empathy, and excellent communication skills are essential.
Why Apply?
If you have a legal qualification or background, this role could be the ideal stepping stone. For the right candidate, a legal training contract may be offered, making this a unique chance to start or grow your legal career from the ground up.
Key Responsibilities:
Answering a high volume of inbound calls and maintaining a rapid response time
Making outbound calls to potential clients, explaining services and gathering key information about their claims
Accurately logging call details and maintaining detailed, up-to-date records
Building strong rapport with clients and internal colleagues
Handling all interactions in a professional, empathetic, and confidential manner
Upholding high standards of client care and data protection at all times
Ensuring consistent attendance, punctuality, and a strong work ethic
What We’re Looking For:
Excellent verbal and written communication skills in English
Confident telephone manner with a professional and empathetic approach
Strong organisational skills and the ability to prioritise tasks effectively
IT literacy, particularly with Microsoft Office
A genuine interest in delivering excellent client service
A legal qualification or experience (advantageous, but not essential)
Interested?
Click ‘Apply Now’ and one of our team members will be in touch to discuss the next steps.
NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.
Sign up for Job alerts
By submitting your details you agree to our
Job Details
Consultant
Sarah Millar
Recruitment Consultant – Finance & Governance
#J-18808-Ljbffr
First Response Advisor employer: NRG
Contact Detail:
NRG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Response Advisor
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding their approach to client care and legal services will help you align your responses during interviews, showcasing your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a high volume of calls, being able to convey information clearly and empathetically will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the legal sector. Attend local events or join online forums to connect with individuals who can provide insights into the role and potentially refer you to opportunities.
✨Tip Number 4
Demonstrate your organisational skills by preparing a list of questions to ask during the interview. This shows your proactive nature and genuine interest in the position, making a positive impression on the hiring team.
We think you need these skills to ace First Response Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any legal qualifications or aspirations. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and empathy. Explain why you are interested in the First Response Advisor position and how your background aligns with the responsibilities outlined in the job description.
Highlight Communication Skills: Since excellent verbal and written communication skills are essential, provide specific examples in your application that demonstrate your ability to communicate effectively, especially in a client-facing role.
Showcase Organisational Skills: Mention any experiences where you successfully managed multiple tasks or prioritised effectively. This will show that you can handle the demands of the role and maintain high standards of client care.
How to prepare for a job interview at NRG
✨Showcase Your Communication Skills
As a First Response Advisor, excellent verbal and written communication skills are crucial. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Practice common interview questions and answers to ensure you convey your points effectively.
✨Emphasise Empathy and Professionalism
This role requires a professional and empathetic approach when dealing with clients. Prepare examples from your past experiences where you successfully handled difficult situations with empathy. This will show that you understand the importance of client care.
✨Familiarise Yourself with Legal Terminology
While a legal qualification is advantageous but not essential, having a basic understanding of legal terminology can set you apart. Brush up on relevant terms and concepts that may come up during the interview, especially if you have a legal background.
✨Demonstrate Organisational Skills
The role involves managing a high volume of calls and maintaining detailed records. Be prepared to discuss how you prioritise tasks and stay organised in a busy environment. You might want to share specific tools or methods you use to keep track of your responsibilities.
