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- Tasks: Handle low-value personal injury claims and manage case details in the EL/PL portal.
- Company: Join a diverse and inclusive team at NRG, committed to equal opportunities.
- Benefits: Enjoy competitive salary, Monday to Friday hours, and a supportive work environment.
- Why this job: Gain valuable experience in claims handling while working collaboratively in a positive culture.
- Qualifications: 1 year of EL/PL claims experience and proficiency in Microsoft Office required.
- Other info: We promote diversity and have a zero-tolerance policy for discrimination.
The predicted salary is between 30000 - 42000 £ per year.
About the role
Our client is seeking an EL PL Portal Claims Handler to join their team in Newcastle.
Salary: Competitive
Working Hours: Monday to Friday, 9am to 5pm, with a 1-hour unpaid lunch break (35 hours per week).
Roles & Responsibilities:
- Managing a caseload of low-value personal injury claims within the EL/PL portal.
- Reviewing initial claim information and verifying key details.
- Monitoring and recording important dates (e.g., limitation dates).
- Preparing allegations of negligence and breaches of statutory duty.
- Completing Claims Notification Forms within the EL/PL Portal.
- Regularly updating clients and internal stakeholders, including team leaders.
- Commissioning and liaising with medical and other expert witnesses.
- Negotiating and communicating with insurers, solicitors, courts, Counsel, and other relevant parties.
- Assessing damages for pain, suffering, and loss of amenity.
- Gathering and valuing evidence for additional claims such as loss of earnings and care assistance.
- Preparing Schedules of Special Damages.
- Managing cases through all stages of the Portal, including Stages 2 and 3.
- Preparing files for court proceedings and hearings, including Briefs to Counsel and Trial Bundles.
- Reporting any challenges or delays on cases to the team leader.
- Handling telephone inquiries from clients and third parties promptly.
- Collaborating with and supporting other team members as needed.
- Undertaking other tasks as reasonably requested by management.
A bit about you:
- Minimum of 1 year of experience handling EL/PL claims.
- Proficient in Microsoft Office.
- Strong organisational and prioritisation skills.
- A collaborative and positive attitude with a team-oriented approach.
- Ability to manage competing demands and meet deadlines.
- Excellent verbal and written communication skills.
If you are interested in this role, click ‘apply now’ and a member of our team will be in touch!
NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.
EL PL Claims Handler employer: NRG.
Contact Detail:
NRG. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EL PL Claims Handler
✨Tip Number 1
Familiarise yourself with the EL/PL claims process and the specific requirements of the portal. Understanding the nuances of managing low-value personal injury claims will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the insurance and legal sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Brush up on your negotiation skills, as this role involves communicating with various parties like insurers and solicitors. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock case file. This will not only help you understand the documentation required but also show potential employers your proactive approach.
We think you need these skills to ace EL PL Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with EL/PL claims specifically. Include relevant roles, responsibilities, and achievements that demonstrate your ability to manage a caseload effectively.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your organisational skills, ability to meet deadlines, and your collaborative approach to working within a team.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, consider including examples of how you've successfully communicated with clients, insurers, or other stakeholders in your previous positions.
Highlight Relevant Experience: In your application, be sure to mention your minimum of 1 year of experience handling EL/PL claims. Provide specific examples of cases you have managed and any successful outcomes you achieved.
How to prepare for a job interview at NRG.
✨Know Your Claims
Make sure you have a solid understanding of EL/PL claims and the portal process. Be prepared to discuss your previous experience handling similar cases, as well as any specific challenges you've faced and how you overcame them.
✨Demonstrate Organisational Skills
Since the role requires managing multiple cases and deadlines, be ready to showcase your organisational skills. You might want to share examples of how you've prioritised tasks in the past or managed competing demands effectively.
✨Communication is Key
Excellent verbal and written communication skills are essential for this role. Prepare to discuss how you keep clients and stakeholders updated, and consider bringing examples of reports or communications you've drafted in previous roles.
✨Show Team Spirit
This position involves collaborating with team members and supporting each other. Think of instances where you've worked well in a team, and be ready to explain how you contribute to a positive team environment.
