Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and recover outstanding debts while building strong relationships with clients.
- Company: Join a high-growth, innovative business in the heart of Newcastle.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive team environment.
- Why this job: Be part of a collaborative culture that values your contributions and promotes diversity.
- Qualifications: Strong communication skills and attention to detail; previous office experience preferred.
- Other info: Opportunity for career growth in a dynamic industry.
The predicted salary is between 20000 - 30000 £ per year.
Debt Control Assistant
Location: Newcastle city centre
Salary: £25,000 + Benefits
Contract Type: Full-Time, Permanent, office based
Hours: 37.5 hours per week – 9.00am-5.30pm (Mon-Fri)
Role Overview
As a Debt Control Assistant, you will play a vital role in managing and recovering outstanding debts within the business. This will involve extensive communication with both individual and corporate debtors, ensuring payment is made within agreed terms while maintaining strong working relationships across the company.
Main Responsibilities
- Client Relations: Build and maintain effective relationships with Client Service Directors and other internal teams to drive cash collections.
- Debt Recovery: Liaise with debtors via telephone, email, or letter to recover money owed, ensuring all payments are made within agreed terms.
- Issue Resolution: Investigate queries, negotiate payment dates and resolve complex issues with the support of senior team members.
- Internal Coordination: Work closely with teams from various departments, including Legal and Operations, to ensure efficient collections and resolution of outstanding debts.
- Risk Management: Identify early signs of financial distress and work with relevant stakeholders to mitigate risks and reduce exposure.
- Escalation & Legal Recovery: Escalate accounts to legal recovery if necessary, maintaining awareness throughout the process and assisting with responses should the case progress to court.
- Administrative Support: Manage your workload effectively, ensuring high-quality customer service is maintained and administrative tasks are completed in a timely manner.
What We Ask of You
- Communication Skills: Strong verbal and written communication skills with the ability to problem-solve in a dynamic environment.
- Attention to Detail: A high level of accuracy and attention to detail is essential.
- Volume Management: Ability to manage high volumes of work while maintaining a high standard of service.
- Experience in Similar Roles: Previous experience in an office environment, ideally in a credit control or administrative role, would be advantageous.
Experience Required
- Proficient in Microsoft Office applications (Excel, Outlook, Word).
- Experience in telephone-based communications (both inbound and outbound calls).
- Strong administrative experience with a high volume of paperwork.
- Credit control experience would be beneficial but not essential.
- Professional services or similar industry experience is an advantage.
Why Join?
- Work within a high-growth, innovative business that is reshaping the industry.
- Be part of a supportive, collaborative team that values your contributions.
- Competitive salary and benefits package.
To apply, please send your CV to sarahmillar@nrgplc.com or message directly for more information.
NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.
Debt Control Assistant employer: NRG.
Contact Detail:
NRG. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Control Assistant
✨Tip Number 1
Familiarise yourself with the debt recovery process and common practices in the industry. Understanding how to effectively communicate with debtors and negotiate payment terms will give you an edge during interviews.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel, as you'll likely need to manage data and track payments. Being proficient can demonstrate your ability to handle the administrative aspects of the role.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships or resolved disputes in previous roles. This will showcase your communication skills and problem-solving abilities, which are crucial for a Debt Control Assistant.
✨Tip Number 4
Research StudySmarter and our values to align your answers with what we stand for. Showing that you understand our mission and culture can help you stand out as a candidate who is genuinely interested in joining our team.
We think you need these skills to ace Debt Control Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in debt control or administrative roles. Emphasise your communication skills and attention to detail, as these are crucial for the Debt Control Assistant position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities outlined in the job description. Mention your ability to manage high volumes of work and your experience with client relations and issue resolution.
Showcase Relevant Skills: In your application, clearly demonstrate your proficiency in Microsoft Office applications and any experience you have with telephone-based communications. Highlight any previous roles that involved credit control or similar tasks.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at NRG.
✨Showcase Your Communication Skills
As a Debt Control Assistant, strong verbal and written communication skills are crucial. Be prepared to demonstrate your ability to communicate effectively during the interview, perhaps by discussing past experiences where you successfully resolved issues or negotiated payment terms.
✨Highlight Attention to Detail
This role requires a high level of accuracy, so make sure to emphasise your attention to detail. You could mention specific examples from previous roles where your meticulous nature helped avoid errors or improved processes.
✨Demonstrate Volume Management Ability
The job involves managing high volumes of work, so be ready to discuss how you've handled similar situations in the past. Share strategies you used to stay organised and maintain service quality under pressure.
✨Familiarise Yourself with Relevant Tools
Proficiency in Microsoft Office applications is essential for this position. Brush up on your Excel, Outlook, and Word skills before the interview, and be prepared to discuss how you've used these tools in previous roles to enhance productivity.
