Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and support front-of-house operations.
- Company: Established professional services firm in Newcastle upon Tyne.
- Benefits: Full-time hours with a supportive team environment.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Be the first point of contact and create positive experiences for clients.
- Qualifications: Strong communication skills and a client-focused approach.
The predicted salary is between 22000 - 26000 £ per year.
An established professional services firm is seeking a Client Experience Assistant to join its busy front of house team based in Newcastle upon Tyne. This role is ideal for someone who enjoys delivering exceptional customer service and thrives in a professional, client facing environment. The Client Experience team is often the first point of contact for clients and visitors, whether by telephone, email, or in person, and plays a key role in creating a positive and welcoming experience.
The successful candidate will provide professional and efficient support to both clients and colleagues while helping to ensure the smooth day-to-day running of front-of-house operations.
Key Responsibilities- Managing a busy switchboard and handling incoming enquiries
- Welcoming clients and visitors in a professional and friendly manner
- Supporting the day to day operation of meeting rooms and client areas
- Assisting with client meetings and events, including room set-up and refreshments
- Handling incoming and outgoing post and scanning documentation where required
- Providing general administrative and operational support as needed
This is a full-time position working Monday to Friday, 37.5 hours per week, between 8:00am and 8:00pm on a rota basis agreed in advance.
The ideal candidate will be organised, proactive, and committed to delivering high levels of service. You will also have:
- Strong communication and interpersonal skills
- A professional and client-focused approach
- The ability to work effectively within a team environment
- Good IT skills, including confidence using Microsoft Office
- Flexibility to occasionally work outside standard hours when required
Previous front-of-house, reception, hospitality, or professional services experience would be advantageous but is not essential.
NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.
Customer Experience Assistant (Receptionist) employer: NRG.
Contact Detail:
NRG. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Assistant (Receptionist)
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk in for that interview, you want to feel like you already belong.
✨Tip Number 2
Practice your communication skills. Since this role is all about client interaction, being able to express yourself clearly and confidently will set you apart. Try role-playing with a friend or family member!
✨Tip Number 3
Dress the part! First impressions matter, especially in a professional environment. Make sure you look polished and ready to represent the company from the moment you step through the door.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Assistant (Receptionist)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and how you connect with clients.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in front-of-house or customer-facing roles. We love seeing how your past experiences can contribute to our team!
Be Professional Yet Friendly: Since this role is all about creating a welcoming environment, your application should reflect that balance of professionalism and friendliness. Use a warm tone while keeping it polished.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at NRG.
✨Know Your Role
Make sure you understand the key responsibilities of a Client Experience Assistant. Familiarise yourself with managing a busy switchboard, welcoming clients, and supporting meetings. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role is all about client interaction, practice your communication skills before the interview. Think of examples where you've successfully handled enquiries or resolved issues. Being able to articulate these experiences will demonstrate your suitability for a client-facing position.
✨Dress the Part
First impressions matter, especially in a professional services environment. Dress smartly and appropriately for the interview to reflect the company's culture. This shows that you take the opportunity seriously and understand the importance of professionalism.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, company culture, or specific challenges the Client Experience team faces. It shows your enthusiasm for the role and helps you gauge if it's the right fit for you.