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- Tasks: Manage low-value personal injury claims and liaise with clients and experts.
- Company: Join a diverse team committed to equality and community reflection.
- Benefits: Enjoy a standard 35-hour work week with a supportive work environment.
- Why this job: Gain valuable experience in legal claims while contributing to a fair workplace.
- Qualifications: 1 year of EL/PL claims experience and proficiency in Microsoft Office required.
- Other info: We prioritise diversity and have a zero-tolerance policy for discrimination.
The predicted salary is between 30000 - 42000 £ per year.
Our client is seeking an EL PL Portal Claims Handler to join their team in Newcastle. The working hours are Monday to Friday, 9am to 5pm, with a 1-hour unpaid lunch break (35 hours per week).
Responsibilities include:
- Managing a caseload of low-value personal injury claims within the EL/PL portal.
- Reviewing initial claim information and verifying key details.
- Monitoring and recording important dates, including completing Claims Notification Forms within the EL/PL Portal.
- Commissioning and liaising with medical and other expert witnesses.
- Gathering and valuing evidence for additional claims such as loss of earnings and care assistance.
- Handling telephone inquiries from clients and third parties promptly.
Requirements:
- Minimum of 1 year of experience handling EL/PL claims.
- Proficient in Microsoft Office.
Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.
Contact Detail:
NRG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler - Legal
✨Tip Number 1
Familiarise yourself with the EL/PL portal and its processes. Understanding how to navigate the system efficiently will not only help you manage your caseload effectively but also demonstrate your proactive approach during interviews.
✨Tip Number 2
Brush up on your knowledge of personal injury claims, especially low-value cases. Being able to discuss recent trends or changes in legislation related to these claims can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, particularly for handling telephone inquiries. Role-playing scenarios with a friend can help you feel more confident and articulate when responding to clients and third parties.
✨Tip Number 4
Showcase your experience with Microsoft Office, especially Excel, as it’s crucial for monitoring and recording important dates. Be prepared to discuss specific examples of how you've used these tools in your previous roles.
We think you need these skills to ace Claims Handler - Legal
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with EL/PL claims specifically. Include any relevant roles and responsibilities that demonstrate your ability to manage a caseload of personal injury claims.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience in handling claims and how it aligns with the job requirements. Be sure to showcase your communication skills, as handling inquiries is a key part of the role.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Office and any other relevant software. If you have experience liaising with medical experts or managing evidence for claims, make sure to include that as well.
Showcase Your Commitment to Diversity: Since the company values diversity and inclusion, consider mentioning any experiences or perspectives you bring that align with these values. This could be through previous work environments or community involvement.
How to prepare for a job interview at NRG
✨Know Your Claims
Make sure you have a solid understanding of EL/PL claims and the portal process. Brush up on your knowledge of personal injury claims, as well as any recent changes in legislation that may affect these types of cases.
✨Demonstrate Communication Skills
Since the role involves handling telephone inquiries, practice clear and concise communication. Be prepared to discuss how you've effectively managed client interactions in the past, especially in challenging situations.
✨Showcase Your Organisational Skills
Highlight your ability to manage a caseload and keep track of important dates and documentation. You might want to share specific examples of how you've successfully organised your workload in previous roles.
✨Emphasise Teamwork and Diversity
Our client values diversity and teamwork. Be ready to discuss how you’ve contributed to a diverse work environment and collaborated with colleagues to achieve common goals. This will show that you align with their values.
