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- Tasks: Lead a dynamic customer service team and drive performance in a fast-paced environment.
- Company: Growing business in the heart of Manchester with a focus on customer excellence.
- Benefits: Competitive salary, annual bonus, and career progression opportunities.
- Other info: Join a diverse team committed to inclusivity and operational excellence.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience managing customer service teams and strong KPI management skills.
The predicted salary is between 37000 - 40000 £ per year.
An exciting opportunity has arisen for an experienced Customer Service Manager to join a growing business in Manchester City Centre. This is a newly created role due to continued expansion within the customer service function, offering the chance to make a real impact in a fast-paced, highly regulated environment.
Leading a frontline customer service team, you will be responsible for driving performance, managing KPIs, improving service standards, and supporting the handling of first-line customer complaints. This role would suit a hands-on people manager who thrives in a data-driven environment and is passionate about team development and operational excellence.
Key Responsibilities- Manage and motivate a frontline customer service team within a regulated environment
- Monitor and drive performance against KPIs and service targets
- Analyse performance data and produce actionable insights and reports
- Support the management of first-line complaints and ensure excellent customer outcomes
- Coach, train and develop team members to maximise performance and engagement
- Identify process improvements and support operational efficiencies
- Maintain high standards of compliance and customer service delivery
- Previous experience managing a customer service team within a regulated environment is essential
- Minimum of 18 months’ people management experience
- Strong experience working within a heavily KPI driven environment
- Confident in managing performance data, reporting and analytics
- Excellent communication and leadership skills
- Training and development experience would be highly advantageous
- Ability to work in a fast-paced, office-based environment
- Salary of £37,000–£40,000
- Up to 10% annual bonus
- Opportunity to join a growing team in a newly created role
- Career progression and development opportunities
- Central Manchester location
If you are an ambitious customer service leader looking for your next challenge within a growing business, we would love to hear from you.
Customer Service Manager in Bolton employer: NRG.
Contact Detail:
NRG. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service industry and let them know you're on the lookout for a new role. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to managing teams and KPIs. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your data-driven mindset! Be ready to discuss how you've used performance metrics to improve team outcomes in previous roles. This will demonstrate your ability to thrive in a KPI-driven environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Manager in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service Manager. Highlight your experience in managing teams, driving performance, and working in regulated environments. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can make a real impact in our team. Be sure to mention any specific achievements that demonstrate your leadership and data-driven approach.
Showcase Your Data Skills: Since this role is heavily KPI driven, don’t forget to showcase your experience with performance data and analytics. We love seeing how you've used data to improve service standards or drive team performance in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at NRG.
✨Know Your Numbers
Since this role is heavily KPI-driven, make sure you come prepared with examples of how you've managed performance metrics in the past. Be ready to discuss specific KPIs you've improved and the strategies you used to achieve those results.
✨Showcase Your Leadership Style
As a Customer Service Manager, your leadership skills are crucial. Think about your management style and be prepared to share examples of how you've motivated and developed your team. Highlight any training or coaching initiatives you've implemented.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding customer complaints. Prepare scenarios where you've successfully handled difficult situations, focusing on the outcome and what you learned from the experience.
✨Research the Company Culture
Understanding the company's values and culture is key. Look into their approach to customer service and any recent news about them. This will help you tailor your answers and show that you're genuinely interested in being part of their team.