At a Glance
- Tasks: Manage client relationships and lead a team to deliver top-notch insurance solutions.
- Company: Dynamic insurance firm focused on growth and innovation.
- Benefits: Competitive salary, career development, and a diverse work environment.
- Other info: Embrace diversity and foster an inclusive workplace culture.
- Why this job: Join a team where your leadership can drive real change in client service.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 40000 - 50000 € per year.
Account Executives are instrumental in the strategic management of client relationships, championing insurance products and maintaining a high standard of customer service. This pivotal role requires a thorough understanding of insurance policies, risk management, and excellent communication skills, both in managing client relationships and leading internal teams.
The role involves a combination of handling and developing your own clients end-to-end, as well as working with Account Handlers and other Directors to meet clients’ needs, ultimately helping the business achieve its objectives and drive continued growth. You will also be responsible for line managing a team, predominantly Account Handlers. This includes people management and overseeing personal development.
Service and administer a portfolio of commercial and property insurance clients in a timely, professional, and compliant manner. Identify opportunities for recommendations and referrals from existing clients, providing comprehensive protection solutions through appropriate products and services.
Take responsibility for local placement relationships, including arranging meetings, supporting insurer training for staff, and maintaining up-to-date contact lists.
Policy ManagementEvaluate insurance policies to ensure they meet clients’ requirements. Assist clients in understanding policy terms, conditions, and coverage. Process policy renewals, endorsements, and cancellations efficiently.
Risk Assessment and ComplianceConduct risk assessments for clients and provide recommendations for coverage or mitigation. Ensure your team adheres to regulatory and company standards, including FCA, GDPR, and internal policies. Support continuous improvement of team processes, systems, and client service delivery.
Customer ServiceAct as a liaison between clients and insurance carriers, ensuring timely resolution of issues and claims. Establish and manage strategic partner relationships and foster strong connections with potential clients, influencers, and suppliers.
People Management and Development- Team Leadership & Performance Management: Conduct regular 1:1s, appraisals, and performance reviews.
- Talent Development & Coaching: Support and develop team members to enhance skills, engagement, and career progression. Provide constructive feedback, mentoring, and learning opportunities.
- Workload & Resource Management: Allocate work effectively across the team, ensuring efficiency, fairness, and alignment with client priorities.
- Conflict & Issue Resolution: Address performance or interpersonal issues promptly, transparently, and professionally, escalating where necessary.
- Training & Development Planning: Identify skills gaps and training needs, implementing solutions to upskill the team and improve capability. Support continuous learning and knowledge sharing.
Experience in a similar Account Executive or Account Director role within commercial and/or property insurance. Proactive line management experience, including regular 1:1s, performance management, and ownership of personal development plans. Good technical knowledge of insurance products, with the ability to present confidently to clients or internal audiences on insurance-related topics when required (with appropriate training and support). Ability to work efficiently under pressure, with excellent planning, organisational, and time management skills. Confident in the use of relevant systems and software for client management, documentation, and analysis. An innovative and creative approach to problem-solving, with the ability to demonstrate how this has supported client retention or business development. Experience within Commercial General and/or Real Estate insurance. Exposure to team or business change, including supporting colleagues through transition.
Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.
Account Executive/Account Director in Birmingham employer: NRG.
As a leading player in the insurance sector, we pride ourselves on fostering a dynamic work environment that champions diversity and individual growth. Our commitment to employee development is reflected in our comprehensive training programmes and supportive management culture, ensuring that every team member has the opportunity to excel in their career. Located in a vibrant area, we offer competitive benefits and a collaborative atmosphere where innovative ideas are encouraged, making us an exceptional employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive/Account Director in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in managing client relationships and your knowledge of insurance products. Be ready to share examples of how you've successfully handled challenges in the past.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace Account Executive/Account Director in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Executive/Account Director role. Highlight your experience in managing client relationships and your understanding of insurance products, as these are key to what we’re looking for.
Showcase Your People Management Skills:Since this role involves line managing a team, don’t forget to mention your experience with performance management and talent development. We want to see how you’ve supported your team’s growth and handled any challenges.
Demonstrate Your Problem-Solving Abilities:We love innovative thinkers! Share examples of how you've approached challenges creatively in past roles, especially in client retention or business development. This will show us your proactive mindset.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at NRG.
✨Know Your Insurance Inside Out
Make sure you brush up on your knowledge of insurance policies, risk management, and the specific products relevant to the role. Being able to discuss these confidently will show that you're not just familiar with the basics but can also handle complex client needs.
✨Showcase Your People Management Skills
Since this role involves line managing a team, be prepared to share examples of how you've successfully led teams in the past. Talk about your approach to performance management, coaching, and how you've supported team members' development.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've tackled challenges creatively, especially in client retention or business development. This will highlight your innovative approach and ability to think on your feet, which is crucial for this position.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle certain situations, like resolving client issues or conducting risk assessments. Practising your responses to these scenarios will help you articulate your thought process and decision-making skills effectively.
