NRG. Stockton-On-Tees, England, United Kingdom
This range is provided by NRG. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
We are looking for an experienced 3rd Line IT Support Engineer to join our client’s dynamic team. This is a fantastic opportunity for a skilled IT professional with a strong background in Microsoft 365, Azure, Windows Server, VMware/Hyper-V, and networking to take on a key role in delivering high-level technical support and solutions in a growing and ambitious IT Consultancy.
As a 3rd Line Engineer, you will handle complex technical escalations, assist in the design and implementation of IT infrastructure projects, and provide expert-level troubleshooting across a range of technologies.
Key Responsibilities:
- Provide 3rd line technical support for escalated IT issues, ensuring timely resolution.
- Administer and manage Microsoft 365 and Azure, including Intune, Exchange Online, and security policies.
- Maintain and support Windows Server environments (2016 and later), including Active Directory, Group Policies, and server roles.
- Manage and troubleshoot virtualisation platforms such as VMware and Hyper-V.
- Oversee network infrastructure, including LAN, WAN, firewalls, routers, VPNs, and VLANs.
- Assist with IT infrastructure projects, migrations, and deployments.
- Implement security best practices across systems, ensuring compliance with industry standards.
- Document technical processes, configurations, and solutions to improve efficiency and knowledge sharing.
- Work closely with 1st and 2nd Line Support teams, providing mentorship and technical guidance.
Skills & Experience we are looking for:
- Proven experience in a 3rd Line IT Support role
- In-depth knowledge of Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive).
- Strong experience with Microsoft Azure, including virtual machines, networking, and identity management.
- Expertise with Mobile Device Management (InTune)
- Expertise in managing Windows Server environments (2016 and later).
- Hands-on experience with virtualisation platforms such as VMware and Hyper-V.
- Strong networking knowledge, including firewalls, switches, routers, VLANs, VPNs, and Wi-Fi solutions.
- Familiarity with backup solutions, disaster recovery, and failover clustering.
- Excellent troubleshooting and problem-solving skills.
- Ability to work both independently and collaboratively within a team.
- Strong documentation and communication skills.
- Work with cutting-edge technologies in a fast-paced and rewarding environment.
- Opportunities for professional growth and certifications.
- Collaborative team culture with a focus on innovation and continuous improvement.
- Competitive salary and benefits package.
For more information or to apply, click Apply Now and a member of our team will be in touch.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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3rd Line IT Support Engineer in Stockton-on-Tees employer: NRG.
NRG in Newcastle upon Tyne is an exceptional employer, offering a dynamic work environment where strategic oversight meets hands-on delivery. With a competitive salary and a strong focus on employee growth, NRG fosters a culture of collaboration and innovation, ensuring that every team member has the opportunity to thrive while contributing to a safer and more efficient workplace.
