At a Glance
- Tasks: Provide expert 3rd line IT support and manage complex technical issues.
- Company: Join a dynamic IT consultancy with a focus on innovation.
- Benefits: Enjoy a competitive salary, benefits, and opportunities for professional growth.
- Other info: Collaborative culture with excellent career advancement opportunities.
- Why this job: Work with cutting-edge tech and make a real impact in IT solutions.
- Qualifications: Experience in 3rd line support and strong knowledge of Microsoft technologies.
The predicted salary is between 45000 - 55000 £ per year.
NRG. Stockton-On-Tees, England, United Kingdom
This range is provided by NRG. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
We are looking for an experienced
3rd Line IT Support Engineer to join our client’s dynamic team. This is a fantastic opportunity for a skilled IT professional with a strong background in
Microsoft 365, Azure, Windows Server, VMware/Hyper-V, and networking to take on a key role in delivering high-level technical support and solutions in a growing and ambitious IT Consultancy.
As a 3rd Line Engineer, you will handle complex technical escalations, assist in the design and implementation of IT infrastructure projects, and provide expert-level troubleshooting across a range of technologies.
Key Responsibilities
- Provide 3rd line technical support for escalated IT issues, ensuring timely resolution.
- Administer and manage Microsoft 365 and Azure, including Intune, Exchange Online, and security policies.
- Maintain and support Windows Server environments (2016 and later), including Active Directory, Group Policies, and server roles.
- Manage and troubleshoot virtualisation platforms such as VMware and Hyper-V.
- Oversee network infrastructure, including LAN, WAN, firewalls, routers, VPNs, and VLANs.
- Assist with IT infrastructure projects, migrations, and deployments.
- Implement security best practices across systems, ensuring compliance with industry standards.
- Document technical processes, configurations, and solutions to improve efficiency and knowledge sharing.
- Work closely with 1st and 2nd Line Support teams, providing mentorship and technical guidance.
Skills & Experience we are looking for
- Proven experience in a 3rd Line IT Support role
- In-depth knowledge of Microsoft 365 administration (Exchange, Teams, Share Point, One Drive).
- Strong experience with Microsoft Azure, including virtual machines, networking, and identity management.
- Expertise with Mobile Device Management (In Tune)
- Expertise in managing Windows Server environments (2016 and later).
- Hands-on experience with virtualisation platforms such as VMware and Hyper-V.
- Strong networking knowledge, including firewalls, switches, routers, VLANs, VPNs, and Wi-Fi solutions.
- Familiarity with backup solutions, disaster recovery, and failover clustering.
- Excellent troubleshooting and problem-solving skills.
- Ability to work both independently and collaboratively within a team.
- Strong documentation and communication skills.
- Work with cutting-edge technologies in a fast-paced and rewarding environment.
- Opportunities for professional growth and certifications.
- Collaborative team culture with a focus on innovation and continuous improvement.
- Competitive salary and benefits package.
For more information or to apply, click Apply Now and a member of our team will be in touch.
- Seniority level
- Mid-Senior level
- Employment type
- Full-time
- Job function
- Information Technology
- Industries
- IT Services and IT Consulting
- #J-18808-Ljbffr
3rd Line IT Support Engineer employer: NRG.
NRG in Newcastle upon Tyne is an exceptional employer, offering a dynamic work environment where strategic oversight meets hands-on delivery. With a competitive salary and a strong focus on employee growth, NRG fosters a culture of collaboration and innovation, ensuring that every team member has the opportunity to thrive while contributing to a safer and more efficient workplace.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what NRG. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges NRG. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at NRG.!
✨Direct Apply to NRG.
Let's not forget to apply directly through the NRG. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NRG..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NRG.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NRG.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
