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- Tasks: Provide expert 3rd line IT support and manage complex technical issues.
- Company: Join a dynamic IT consultancy with a focus on innovation.
- Benefits: Competitive salary, professional growth opportunities, and a collaborative culture.
- Other info: Fast-paced environment with excellent career development and certification opportunities.
- Why this job: Work with cutting-edge tech and make a real impact in IT solutions.
- Qualifications: Experience in 3rd line support and strong knowledge of Microsoft 365 and Azure.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an experienced 3rd Line IT Support Engineer to join our client’s dynamic team. This is a fantastic opportunity for a skilled IT professional with a strong background in Microsoft 365, Azure, Windows Server, VMware/Hyper-V, and networking to take on a key role in delivering high-level technical support and solutions in a growing and ambitious IT Consultancy.
As a 3rd Line Engineer, you will handle complex technical escalations, assist in the design and implementation of IT infrastructure projects, and provide expert-level troubleshooting across a range of technologies.
Key Responsibilities:- Provide 3rd line technical support for escalated IT issues, ensuring timely resolution.
- Administer and manage Microsoft 365 and Azure, including Intune, Exchange Online, and security policies.
- Maintain and support Windows Server environments (2016 and later), including Active Directory, Group Policies, and server roles.
- Manage and troubleshoot virtualisation platforms such as VMware and Hyper-V.
- Oversee network infrastructure, including LAN, WAN, firewalls, routers, VPNs, and VLANs.
- Assist with IT infrastructure projects, migrations, and deployments.
- Implement security best practices across systems, ensuring compliance with industry standards.
- Document technical processes, configurations, and solutions to improve efficiency and knowledge sharing.
- Work closely with 1st and 2nd Line Support teams, providing mentorship and technical guidance.
- Proven experience in a 3rd Line IT Support role.
- In-depth knowledge of Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive).
- Strong experience with Microsoft Azure, including virtual machines, networking, and identity management.
- Expertise with Mobile Device Management (InTune).
- Expertise in managing Windows Server environments (2016 and later).
- Hands-on experience with virtualisation platforms such as VMware and Hyper-V.
- Strong networking knowledge, including firewalls, switches, routers, VLANs, VPNs, and Wi-Fi solutions.
- Familiarity with backup solutions, disaster recovery, and failover clustering.
- Excellent troubleshooting and problem-solving skills.
- Ability to work both independently and collaboratively within a team.
- Strong documentation and communication skills.
Work with cutting-edge technologies in a fast-paced and rewarding environment. Opportunities for professional growth and certifications. Collaborative team culture with a focus on innovation and continuous improvement. Competitive salary and benefits package.
3rd Line IT Support Engineer employer: NRG.
Contact Detail:
NRG. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in 3rd Line Support. Attend local meetups or online webinars to get your name out there and learn about potential job openings.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source projects that showcase your expertise in Microsoft 365, Azure, and virtualisation platforms. This not only boosts your portfolio but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for technical interviews by brushing up on common troubleshooting scenarios related to Windows Server and networking. Practise explaining your thought process clearly, as communication is key in a 3rd Line role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 3rd Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, Azure, and other relevant technologies. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 3rd Line IT Support Engineer position. Share specific examples of your troubleshooting skills and project experiences that align with our needs.
Show Off Your Problem-Solving Skills: In your application, highlight instances where you've tackled complex technical issues. We love seeing how you approach challenges, so give us the details on your thought process and solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our dynamic team!
How to prepare for a job interview at NRG.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Windows Server. Be ready to discuss specific scenarios where you've used these technologies to solve problems. The more examples you can provide, the better!
✨Show Off Your Troubleshooting Skills
Prepare to walk through your troubleshooting process for complex IT issues. Think of a few challenging situations you've faced and how you resolved them. This will demonstrate your problem-solving abilities and technical expertise.
✨Familiarise Yourself with Networking Concepts
Since networking is a big part of the role, make sure you can talk confidently about LAN, WAN, firewalls, and VPNs. Brush up on any recent projects or experiences that involved these elements to showcase your hands-on experience.
✨Be Ready to Collaborate
This role involves working closely with other support teams, so be prepared to discuss how you’ve mentored others or collaborated on projects in the past. Highlight your communication skills and ability to work as part of a team.