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- Tasks: Manage a team, oversee vehicle repairs, and ensure top-notch service quality.
- Company: Join NRG Riverside, the UK's largest fleet hire company with a great workplace culture.
- Benefits: Enjoy a competitive salary, bonuses, company vehicle, and extensive leave.
- Why this job: Lead a dynamic team and make a real impact in the fleet industry.
- Qualifications: Experience in HGV roles and leadership skills preferred but not essential.
- Other info: Flexible application process and commitment to diversity and inclusion.
The predicted salary is between 62500 - 62500 £ per year.
We are looking for an experienced Service Centre Manager to manage the Waltham Forest depot at NRG Riverside, a company where many employees recommend us as a ‘Great Place to Work’.
Brief Description
You will oversee the service and repair of a variety of vehicles, manage technicians, and coordinate maintenance activities. In return, we offer discounted shopping, cinema, gym membership and a talent development programme.
Who will you be working for?
NRG Riverside is the UK’s largest municipal and specialist fleet hire company, providing specialist vehicles, maintenance packages and high‑quality used vehicles. Since 1996, we’ve helped customers rationalise and decarbonise fleets, saving money and improving efficiency.
What candidate are we looking for?
- Extensive experience from within an HGV Technician / HGV Mechanic / HGV Engineer role
- Leadership experience in a managerial / supervisory capacity is ideal but not essential
- Experience in the waste / recycling industry would be great, but not essential
- Municipal experience, including working on refuse trucks, is a plus
- Excellent customer service
- Great team player; also able to work on own initiative
- Awareness and understanding of health and safety practices
What will be your duties?
- Supervise workshop staff, allocate daily workload, monitor quality and ensure optimum productivity
- Motivate, coach and direct staff, manage attendance, time‑keeping and rest breaks for consistent productivity
- Repair and maintain all fleet vehicles as required
- Ensure all service and repairs meet customer and DVSA standards
- Ensure productivity sheets are completed and passed to the administrator for processing
- Ensure service and defect job cards are filled and signed correctly, and standard times are adhered to
- Follow health and safety procedures
- Review and sign off vehicle service/job cards, ensuring data is correct before closing
- Liaise with Contract Manager daily to meet SLA customer requirements
- Maintain high workshop housekeeping standards and keep stores tidy and well‑organised
- Order parts and consumables
- Key holder
Benefits for you
- Excellent depot‑based bonus opportunities up to £3,500
- Company vehicle
- Equivalent to 33 days annual leave (inclusive of statutory)
- Salary sacrifice pension
- Enhanced parental leave
- Company sick pay
- Employee assistance programme
- OnDemand GP and face‑to‑face counselling sessions
- Online health advice portal
- Benefits portal with retail, leisure and holiday discounts
- Dedicated training and development to support your career
- Recommend a friend bonus (up to £2,000)
- Death in service (available from day one)
- Well‑being programme
- Free on‑site parking
- Free uniform
How can you apply?
We welcome all types of applications – traditional CV, video or photo submissions. If you apply with video or photo, upload a Word document stating you have emailed your application and send it to alexandra.bent@nrgriverside.com. NRG Riverside has a recruitment process that is fair, inclusive and free from bias. We encourage applicants to let us know if we can make it more user friendly. If your experience does not 100% align, we still want to hear from you and strongly encourage you to apply. We are proud to be an equal opportunity employer and are committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin ancestry, citizenship status, veteran status, and any other legally protected status under anti‑discriminatory laws.
Service Centre Manager employer: NRG Riverside
Contact Detail:
NRG Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at NRG Riverside. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Knowing about NRG Riverside’s commitment to decarbonising fleets will show you’re genuinely interested and aligned with their mission.
✨Tip Number 3
Practice common interview questions related to leadership and customer service. Think of examples from your past experiences that highlight your skills as a team player and a manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Centre Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing teams and working with vehicles. We want to see how your skills align with the Service Centre Manager role, so don’t hold back!
Show Off Your Leadership Skills: If you've got leadership experience, flaunt it! Share examples of how you've motivated and managed a team in the past. We love seeing candidates who can inspire others and keep things running smoothly.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and get straight to the point. We appreciate applications that are easy to read and understand, so avoid jargon where possible.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be part of a process that values every applicant. Don’t miss out on this opportunity!
How to prepare for a job interview at NRG Riverside
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to HGVs and the specific vehicles you'll be managing. Familiarise yourself with common repair processes and maintenance standards, as well as any relevant health and safety practices. This will show that you're not just a manager but also someone who understands the nitty-gritty of the job.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated staff, resolved conflicts, or improved productivity. NRG Riverside values great leadership, so demonstrating your ability to manage and inspire a team will definitely work in your favour.
✨Customer Service is Key
Since this role involves liaising with customers and ensuring their needs are met, be ready to discuss your approach to customer service. Share specific instances where you went above and beyond for a client or handled a difficult situation effectively. This will highlight your commitment to maintaining high standards.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges the depot currently faces, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.