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- Tasks: Manage admin tasks for our workshop, technicians, and customers efficiently.
- Company: Join NRG Riverside, the UK's largest fleet hire company with a dynamic team.
- Benefits: Enjoy 33 days annual leave, salary sacrifice pension, and wellness programmes.
- Other info: Inclusive workplace with great career development opportunities and a friendly environment.
- Why this job: Be part of a team that supports sustainability and efficiency in fleet management.
- Qualifications: Experience in administration, excellent communication, and strong organisational skills required.
The predicted salary is between 28080 - 28080 £ per year.
An exciting opportunity has arisen for an experienced and dynamic Service Administrator to work within our Tunbridge Wells. The Service Administrator is responsible for efficiently and effectively undertaking, implementing and managing all administration tasks relating to the workshop, technicians, and customers.
NRG Riverside is the UK’s largest municipal and specialist fleet hire company. We provide specialist vehicles on short and long‑term hire, a range of vehicle maintenance packages and offer a large portfolio of high‑quality used vehicles for sale. Established in 1996, we’ve supported our valued customers to rationalise and decarbonise their fleets, save money and improve efficiency by reducing ‘Vehicle Off‑Road’ (VOR) time.
What candidate are we looking for?
- Experience from within a similar role within an administrative capacity such as Administrator, Fleet Administrator, Customer Service Administrator or Depot Administrator
- Excellent organisational skills to ensure efficient and smooth running of the service function
- An effective, clear and concise communicator – both written and verbal
- Ability to identify information needs on behalf of customers
- Confidential with the understanding of what type of information and advice may be provided to whom
- Excellent understanding of computer systems (Excel and Word)
- Attention to detail with the ability to effectively prioritise in a fast‑paced function
- Professional telephone manner when dealing with colleagues, customers and external suppliers
What will be your duties?
- Record all parts used by uploading onto the RAMS system and charging out associated costs
- Manage invoices
- Ensure that parts received are inputted in a timely manner
- Ensure that job cards are opened for every job prior to work commencement
- Ensure all parts used are recorded on job cards, uploaded to RAMS and charged to the appropriate cost centre
- Support the fleet management system by uploading compliance documents and amending due dates
- Keep customers fully informed of work in progress (WIP) and any potential delays or unexpected work/ increase in costs
- Ensure all work pre‑authorisation from the customer is authorised to proceed and appropriate PO numbers are supplied and recorded
- Provide support to the workshop team by producing estimates and obtaining work authorisations to improve efficiency
- Take workshop calls and field them to relevant teams as required
- Record vehicle breakdowns and pass them to appropriate members of staff for action
- Assist with the receiving and collection of vehicles to repair, including completion of booking in and out process
- Order tyres via DTM and ensure all paperwork is in order
- Receive and detail vehicle defects from drivers and process them as required to ensure work is complete
- Manage the administration of all ‘O’ licence maintenance related procedures
- Carry out manual handling duties when needed
The main question is, what are the benefits for you?
- 33 Days annual leave (inclusive of statutory)
- Salary Sacrifice pension
- Employee Assistance Program
- OnDemand GP and face‑to‑face counselling sessions
- Online health advice portal
- Benefits portal including retail, leisure and holiday discounts
- Dedicated training and development to support your career with our business
- Recommend a friend bonus (up to £2,000)
- Death in Service (available from day one of employment)
- Wellbeing programme
- Free onsite parking
- Free uniform
NRG Riverside has a recruitment process that is fair, inclusive and free from bias and we encourage our applicants to let us know if we can make it more user friendly for them. We are proud to be an equal opportunity employer and are committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin ancestry, citizenship status, veteran status, and any other legally protected status under anti‑discriminatory laws.
Service Administrator in Royal Tunbridge Wells employer: NRG Riverside
Contact Detail:
NRG Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company! Research NRG Riverside and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Service Administrator, you'll need to be clear and concise. Try role-playing common scenarios with a friend or family member to boost your confidence before the interview.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you effectively managed tasks or solved problems. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team at NRG Riverside.
We think you need these skills to ace Service Administrator in Royal Tunbridge Wells
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Administrator role. Highlight your relevant experience, especially in administrative tasks and customer service. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Be clear, concise, and let your personality show through. We love a bit of enthusiasm!
Show Off Your Skills: Don’t forget to mention your organisational skills and proficiency with computer systems like Excel and Word. We’re keen on candidates who can juggle multiple tasks efficiently, so give us examples of how you’ve done this before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at NRG Riverside
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Administrator. Familiarise yourself with tasks like managing invoices, recording parts used, and communicating with customers. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational skills, prepare examples from your past experience where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise work in a fast-paced environment, as this will highlight your ability to keep things running smoothly.
✨Communicate Clearly and Confidently
As an effective communicator, practice articulating your thoughts clearly. During the interview, focus on being concise and professional, especially when discussing your previous roles. Remember, a good telephone manner is crucial, so consider how you would handle customer interactions and be prepared to share relevant experiences.
✨Demonstrate Your Tech Savvy
Since the job requires a solid understanding of computer systems like Excel and Word, brush up on your skills before the interview. Be ready to discuss how you've used these tools in previous roles, whether for data management or reporting. Showing that you're comfortable with technology will give you an edge.