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- Tasks: Shape adviser performance and elevate quality in a growing financial services business.
- Company: Respected UK financial services organisation with a culture of integrity and improvement.
- Benefits: Salary up to ÂŁ43k, predominantly home-based work, and career development opportunities.
- Other info: Join a forward-thinking team that values continuous improvement and empowers its people.
- Why this job: Make a real impact on adviser quality and customer outcomes while progressing your career.
- Qualifications: 2+ years in regulated financial services and experience in training or coaching roles.
The predicted salary is between 43000 - 43000 ÂŁ per year.
An exceptional opportunity to shape adviser performance, elevate quality, and play a pivotal role in a growing financial services business. If you’re passionate about developing people, strengthening compliance standards and influencing culture, this role places you at the centre of it all.
About the Company
Our client is a long‑established, highly respected UK financial services organisation specialising in regulated advisory services. With a strong national presence, a reputation for outstanding customer outcomes and a culture built on integrity and continuous improvement, they are committed to developing their people and delivering best‑in‑class advice across the market.
About the Role
As the Training & Competence Monitoring Supervisor, you will play a crucial role in driving adviser development, ensuring adherence to regulatory standards, and strengthening the company’s Training & Competence framework. The role is largely home‑based, typically requiring only 2–4 days per month in the office (location dependent). Initial onboarding will include increased office presence during the first two weeks. Working at the heart of the compliance and performance function, you will influence adviser capability, support business objectives, and ensure that every customer receives suitable, high‑quality advice.
Key Responsibilities
- Maintain, embed and oversee all requirements within the company’s Training & Competence scheme.
- Conduct adviser observations across all product areas, identifying developmental needs.
- Lead regular 1:1s with advisers to review performance, KPIs and risks to drive improved customer outcomes.
- Provide ongoing coaching to enhance advice quality and strengthen adviser capability.
- Facilitate and deliver induction training aligned to the T&C scheme.
- Build strong cross‑departmental relationships to support an effective end‑to‑end customer journey.
- Ensure accurate, timely T&C record keeping and support first‑line defence activities.
- Respond appropriately to complaints in line with company policy.
- Promote and uphold high standards of conduct, customer focus and compliance across all activities.
Skills & Experience
- Minimum 2 years’ experience within a regulated or financial services environment.
- At least 1 year in a Training & Competence, coaching, supervisory or quality assurance role.
- Strong understanding of FCA regulation and the UK regulatory environment.
- Effective communicator with strong relationship‑building skills.
- Highly organised, detail‑focused and able to work to challenging deadlines.
- Confident in providing constructive challenge and working both independently and collaboratively.
Package
Salary up to ÂŁ43k. Predominantly home-based working. Career development opportunities within a respected, growing organisation.
Why Apply?
If you want a role where your expertise directly shapes adviser quality, customer outcomes, and the success of the business, this position offers real influence and long‑term career progression. You’ll join a forward‑thinking organisation that values continuous improvement, invests in its people, and empowers you to make a genuine impact.
Training & Competency Supervisor - Mortgages in Southampton employer: NRG Resourcing
Contact Detail:
NRG Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training & Competency Supervisor - Mortgages in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those who work in training and compliance. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company’s culture and values. Since this role is all about shaping adviser performance, think of examples from your past where you’ve influenced others positively. We want to see that passion shine through!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows you’re genuinely interested and keeps you fresh in their minds.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team and ready to make an impact in the financial services world.
We think you need these skills to ace Training & Competency Supervisor - Mortgages in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Training & Competency Supervisor. Highlight your experience in regulated environments and any coaching or supervisory roles you've held. We want to see how your skills align with our mission to elevate adviser performance!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for developing people and strengthening compliance standards. Let us know why you’re excited about this opportunity and how you can contribute to our culture of continuous improvement.
Showcase Relevant Experience: When detailing your experience, focus on specific examples that demonstrate your understanding of FCA regulations and your ability to drive adviser development. We love seeing concrete achievements that illustrate your impact in previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. Let’s get started on this journey together!
How to prepare for a job interview at NRG Resourcing
✨Know Your Stuff
Make sure you brush up on your knowledge of FCA regulations and the UK financial services landscape. Being able to discuss these topics confidently will show that you're not just familiar with the role but also passionate about compliance and adviser development.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached or developed others in previous roles. Highlight specific instances where your guidance led to improved performance or customer outcomes, as this aligns perfectly with the responsibilities of the Training & Competence Supervisor.
✨Build Relationships
Since the role involves cross-departmental collaboration, think of ways you've built strong working relationships in the past. Be ready to discuss how you can foster teamwork and communication to enhance the adviser experience and customer journey.
✨Be Organised and Detail-Focused
Demonstrate your organisational skills by discussing how you manage multiple tasks and deadlines. Bring up any tools or methods you use to keep track of T&C records and performance metrics, as this will show your potential employer that you can handle the demands of the role effectively.