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- Tasks: Manage commercial and personal insurance policies while ensuring top-notch client service.
- Company: Dynamic insurance firm in Southampton focused on growth and compliance.
- Benefits: Competitive salary, generous holiday, company pension, and birthday off.
- Why this job: Join a team that values professionalism and offers opportunities for personal development.
- Qualifications: Experience as an Account Handler with strong communication and organisational skills.
- Other info: Inclusive workplace committed to diversity and equal opportunities.
The predicted salary is between 30000 - 50000 £ per year.
Due to continued growth and expansion, we are seeking to appoint an experienced Account Handler, with a focus on a mix of Commercial and Personal Lines products. You will be responsible for generating revenue and developing the profitability of the business whilst ensuring full FCA compliance. Our Account Handlers ensure that a quality service is provided to all clients in accordance with their needs and requirements.
Key duties:
- Ensuring accuracy, efficiency and professionalism when dealing with both clients and insurers in all aspects of the role
- Managing existing commercial & personal lines insurance policies
- Completing premium financing arrangements where required
- Advising clients on existing products in accordance with their needs
- Ensure bad debt queries are dealt with efficiently and in line with company procedure
- Ensure all business activity fully complies with FCA regulation and company procedures as detailed in the Conduct Policies
- Handle any complaints in accordance with regulation, the Company’s Conduct Policy
- Take part in tailored learning, training and assessment courses and identify further areas for own development as required
- Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times
- Develop and maintain a professional working relationship with all clients and provide expert product advice and guidance
What we’re looking for:
- Previous experience gained from working as an Account Handler in a similar broking environment
- Working knowledge of most commercial and personal insurance products
- Experience of working to high standards and FCA Compliance
- Strong administration skills, coupled with a very keen eye for detail
- Ability to prioritise and organise own workload to ensure deadlines are met
- Numerical accuracy
- Exemplary communication skills, in person, on the phone and via email
- Strong time management skills, with the ability to meet deadlines
- IT proficiency with the use of most MS Office products and ideally a broking platform such as Acturis
- Regulatory and compliance awareness
What we offer:
- Competitive salary commensurate with level of experience
- Company Pension scheme
- Generous holiday entitlement & Birthday off
- Death in service scheme
This is an office based role, covering Monday-Friday. NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.
Account Handler SME in Southampton employer: NRG Resourcing Ltd
Contact Detail:
NRG Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler SME in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know about opportunities for Account Handler roles. A friendly chat can sometimes lead to job openings that aren't even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of commercial and personal lines products. Be ready to discuss how you’ve handled client relationships and ensured FCA compliance in your previous roles. Show them you’re the expert they need!
✨Tip Number 3
Don’t forget to showcase your soft skills! Communication and customer service are key in this role. Share examples of how you've provided exceptional service or resolved complaints effectively during your interviews.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing candidates who take the initiative to connect directly with us. Plus, it shows you're genuinely interested in being part of our team.
We think you need these skills to ace Account Handler SME in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Handler role. Highlight your experience with commercial and personal lines insurance, and don’t forget to showcase your FCA compliance knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific skills like your strong administration abilities and exemplary communication skills. Let us know how you can contribute to our exceptional customer care standards.
Showcase Your Attention to Detail: As an Account Handler, attention to detail is key. In your application, provide examples of how you've ensured accuracy and efficiency in previous roles. This will help us see that you’re the right person to manage our clients' needs effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at NRG Resourcing Ltd
✨Know Your Products Inside Out
Make sure you have a solid understanding of both commercial and personal lines insurance products. Be prepared to discuss how these products meet client needs and how you can advise them effectively.
✨Demonstrate FCA Compliance Knowledge
Familiarise yourself with FCA regulations and the company's Conduct Policies. During the interview, highlight your experience in ensuring compliance and how you've handled any regulatory challenges in the past.
✨Showcase Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly. Use examples from your previous roles to demonstrate how you've successfully managed client relationships and resolved complaints.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific situations where you've had to prioritise tasks or manage deadlines, and be ready to explain your thought process and outcomes.
