Trilingual English/Lithuanian/Russian First Response Advisor in Newcastle upon Tyne

Trilingual(English/Lithuanian/Russian)FirstResponseAdvisor

Location:NewcastleCityCentre

Salary:£22,250perannum

Contract:Full-time,Permanent

About the Role

WeareseekingatrilingualFirstResponseAdvisor(English/Lithuanian/Russian)tojoinabusylegalteaminNewcastleCityCentre.Thisisanexcellentopportunityforsomeonewithstrongcommunicationskillsandaprofessionalmannertobecomeanintegralpartofourclientcareteam.

Thesuccessfulcandidatewillactasthefirstpointofcontactfornewandexistingclients,handlingenquiriesinallthreelanguages.Youwillplayakeyroleinensuringthatclientinformationisaccuratelycapturedandthateachenquiryismanagedefficientlyandwithcare.

Key Responsibilities

• ClientCommunication:Answerincomingcallsandemails,providingclearandprofessionalinformationinEnglish,LithuanianandRussian,dependingonclientneeds.

• AttendanceTaking:RecordaccuratedetailsofclientenquiriesandattendancenotesfortheFirstResponseTeam,ensuringinformationisloggedcorrectly.

• ClientSupport:Assistclientswithinitialqueriesanddirectthemtotheappropriatedepartmentorlegalteammember.

• CaseAdministration:Updatecasemanagementsystemswithrelevantclientdataandmaintainaccurateandconfidentialrecords.

• TeamCoordination:Workcloselywithcolleaguestoensureasmoothclientjourneyandseamlesshandoverofinformation.

• Compliance:Ensureallcommunicationanddatahandlingmeetthefirm’scomplianceandconfidentialitystandards.

About You

• FluentlanguageskillsinEnglish,LithuanianandRussianareessential,astheroleinvolvessupportingclientswhocommunicateintheselanguages.

• Excellentcommunicationandinterpersonalskills,withtheabilitytohandlesensitiveinformationwithdiscretion.

• Strongattentiontodetailandaccuraterecord-keeping.

• Confidentworkinginafast-pacedofficeenvironmentandmanagingmultiplepriorities.

• Previousexperienceinanadministrative,call-handlingorcustomerservicerole—ideallywithinalegalorprofessionalservicesenvironment—isdesirablebutnotessential.

NRGisanequalopportunitiesemployercommittedtopromotingadiverseandinclusiveworkplace.Weopposeallformsofunlawfulorunfairdiscriminationonthegroundsofanyprotectedcharacteristic.Ouraimistocreateanenvironmentthatencouragesdiversity,buildsonindividualdifferences,andrespondsequitablytotheneedsofall.Weproactivelytakestepstofulfilourlegalobligations,removebarriers,monitorforfairness,reflectthecommunitiesweserve,andenforceazero-tolerancepolicyforbreachesofourEqualityandDiversitypolicy.