At a Glance
- Tasks: Be the first point of contact for clients, handling inquiries in English and Romanian.
- Company: Join a busy legal team in the heart of Newcastle.
- Benefits: Enjoy a competitive salary and a permanent full-time contract.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Make a real difference by supporting clients and ensuring their needs are met.
- Qualifications: Fluent in English and Romanian with strong communication skills.
The predicted salary is between 19000 - 25000 £ per year.
We are seeking a First Response Advisor (English and Romanian speaking) to join a busy legal team in Newcastle City Centre. This is an excellent opportunity for someone with strong communication skills and a professional manner to become an integral part of our client care team. The successful candidate will act as the first point of contact for new and existing clients, handling enquiries in all three languages. You will play a key role in ensuring that client information is accurately captured and that each enquiry is managed efficiently and with care.
Key Responsibilities
- Client Communication: Answer incoming calls and emails, providing clear and professional information in English and Romanian, depending on client needs.
- Attendance Taking: Record accurate details of client enquiries and attendance notes for the First Response Team, ensuring information is logged correctly.
- Client Support: Assist clients with initial queries and direct them to the appropriate department or legal team member.
- Case Administration: Update case management systems with relevant client data and maintain accurate and confidential records.
- Team Coordination: Work closely with colleagues to ensure a smooth client journey and seamless handover of information.
- Compliance: Ensure all communication and data handling meet the firm’s compliance and confidentiality standards.
About You
- Fluent language skills in English and Romanian are essential, as the role involves supporting clients who communicate in these languages.
- Excellent communication and interpersonal skills, with the ability to handle sensitive information with discretion.
- Strong attention to detail and accurate record-keeping.
- Confident working in a fast-paced office environment and managing multiple priorities.
- Previous experience in an administrative, call-handling or customer service role—ideally within a legal or professional services environment—is desirable but not essential.
NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.
First Response Advisor - Romanian Speaking in Newcastle upon Tyne employer: NRG Resourcing Ltd
NRG Resourcing Ltd is an excellent employer, offering a supportive work culture in the heart of Whitley Bay. With a focus on employee growth and development, we provide comprehensive training and career advancement opportunities within our Family Law Department. Our commitment to a competitive salary and a professional environment ensures that you can thrive while making a meaningful impact in sensitive family law matters.
StudySmarter Expert Advice🤫
We think this is how you could land First Response Advisor - Romanian Speaking in Newcastle upon Tyne
✨Tip Number 1
Get your networking game on! Reach out to people in the legal field, especially those who speak Romanian. You never know who might have a lead or can give you insider info about the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, try role-playing scenarios with friends or family. This will help you feel more confident when handling inquiries.
✨Tip Number 3
Show off your attention to detail! During interviews, share examples of how you've managed sensitive information or kept accurate records in past roles. It’ll highlight your fit for the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace First Response Advisor - Romanian Speaking in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in both English and Romanian, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Be Professional Yet Approachable:In your written application, strike a balance between professionalism and approachability. We’re looking for someone who can handle sensitive information with care while also being friendly and welcoming to clients.
Attention to Detail is Key:Make sure your application is free from typos and errors. We value strong attention to detail, so take the time to proofread your application before hitting send. It shows us you care about accuracy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at NRG Resourcing Ltd
✨Brush Up on Your Language Skills
Since the role requires fluency in both English and Romanian, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your experiences or even role-playing common client scenarios.
✨Know the Company and Its Values
Research the company’s mission, values, and recent news. Understanding their commitment to diversity and inclusion will help you align your answers with their ethos, showing that you’re not just a fit for the role but also for the company culture.
✨Prepare for Common Scenarios
Think about typical client inquiries you might encounter and how you would handle them. Practising responses to these scenarios can help you feel more confident and articulate during the interview, especially when discussing your approach to client communication.
✨Showcase Your Attention to Detail
Since accurate record-keeping is crucial for this role, be ready to discuss examples from your past where your attention to detail made a difference. Whether it’s in a previous job or a personal project, highlight how being meticulous has benefited your work.
